Access Control Assistant

City of Albuquerque•Albuquerque, NM

7d•Onsite

About The Position

Assist in ensuring the verification and accountability of airport security access badges and high-security keys in accordance with Transportation Security Administration (TSA) requirements and Aviation Department regulations and policies. The role supports airport access services at Albuquerque International Sunport and DEII Airport, maintains accurate and secure records and databases, and helps ensure compliance with applicable federal, state, and local requirements. The position processes access applications, conducts fingerprinting and identity and eligibility document verification, tracks security and ramp-driving training documentation, and audits records for expired badges and unresolved fingerprint or Security Threat Assessment issues. It also serves as a point of contact for the public, airport vendors, tenants, and government agencies regarding access requirements, security issues, and billing; troubleshoots access-related hardware and software interfaces; maintains printers and filing systems; handles service payments as a cash-box sub-custodian; and assists professional and higher-level staff with administrative work and high-security core installation or removal. Work is performed in an office environment with exposure to computer screens. The role may require prolonged sitting or standing. Employees must complete required background and security checks and qualify for and maintain a Sunport Access Control Card. Job descriptions provide a general list of duties and may not include all duties performed.

Requirements

High school diploma or GED.
Four years of clerical or administrative support experience.
Valid New Mexico Driver's License, or ability to obtain one by the date of hire.
Obtain a City Operator's Permit within six months of hire.
Obtain a valid City of Albuquerque Cash Handling Certification within six months of hire.
Successfully complete an FBI criminal background check, including fingerprints, as required by federal requirements.
Successfully complete a Security Threat Assessment as required by federal requirements.
Successfully complete a security background check performed by U.S. Customs & Border Protection.
Qualify for and maintain a Sunport Access Control Card under Aviation Department and TSA policies and guidelines.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

At least one year of clerical or administrative support experience in an airport, security, or law enforcement environment.
Experience processing security access applications, including fingerprinting, identity verification, and accurate maintenance of supporting information and databases.

Responsibilities

Participate in verifying and accounting for airport security access badges and high-security keys; maintain records and conduct required audits.
Interact with the public, airport vendors, tenants, and government agencies; respond to and resolve questions, complaints, or disputes and implement corrective actions.
Act as a liaison on access requirements, security issues, and billing.
Coordinate, test, and troubleshoot hardware and software interfaces related to security access, coordinating with Operations and the Systems Administrator.
Maintain complex filing systems and databases; protect document security and integrity and dispose of sensitive security information in accordance with federal guidelines.
Conduct airport access-service activities, including fingerprinting, identity and eligibility document verification, and documenting security and ramp-driving training requirements.
Process a high volume of access applications while maintaining an accurate and secure database; compile statistics for department divisions and outside government agencies.
Audit the database for expired badges and unresolved fingerprint or Security Threat Assessment issues.
Identify opportunities to improve service delivery methods and procedures.
Assist professional staff with routine and administrative clerical duties and perform other duties related to the assigned area.
Maintain and troubleshoot printers.
Serve as sub-custodian of the cash box, including receiving, handling, posting, or processing payments for services.
Assist higher-level staff with installation or removal of high-security cores.
Attend professional group meetings and stay abreast of trends and innovations in airport security access.
Perform related duties and responsibilities as required.