Dispatcher - (Access Control)

Nesco Resource•Raleigh, NC

1d•Hybrid

About The Position

The Dispatcher coordinates field operations by scheduling and assigning work to technicians, monitoring job progress, responding to customer requests, and supporting efficient service delivery. The role is the central communication point between customers, field personnel, and internal support teams to help ensure work is completed safely, accurately, and on time. The position uses dispatch and work order systems and involves regular interaction with customers, technicians, and management in a fast-paced environment with frequent schedule changes. The schedule is Monday through Friday and varies based on project needs. The role is described as hybrid, with three days onsite and two days remote. Availability may be needed between 7 a.m. and 10 p.m.; shift work, after-hours support, or weekend coverage may be required depending on business needs.

Requirements

High school diploma or equivalent.
Experience in dispatching, scheduling, customer service, or operations coordination.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, particularly Excel.
Experience using work order management, scheduling, or dispatch systems.
Ability to analyze situations, solve problems, and make decisions in a fast-paced environment.
Strong attention to detail and ability to prioritize competing demands.

Nice To Haves

Associate degree preferred.
Knowledge of field service operations.
Experience coordinating multiple technicians across geographic regions.
Data analysis and reporting capabilities.
Customer service and conflict resolution skills.
Ability to work independently and collaboratively within a team.

Responsibilities

Schedule and dispatch technicians to service calls, installations, or work orders.
Monitor daily workloads and adjust schedules as priorities change.
Coordinate with field personnel, project managers, and support teams to use resources efficiently.
Communicate appointment status, delays, and service updates to customers.
Track job progress and ensure timely completion of assigned work.
Escalate urgent issues and coordinate resolutions when service disruptions occur.
Maintain accurate records, dispatch logs, and work order documentation.
Review and update service management systems and dispatch tools.
Assist with quality assurance activities, reporting, and operational data tracking.
Provide clear shift handoffs and maintain effective communication across the dispatch team.