Access Center Supervisor
About The Position
The Access Center Supervisor provides frontline leadership and operational oversight for assigned Access Center teams, ensuring consistent delivery of high-quality patient access services and achievement of established performance expectations. The Supervisor is responsible for daily team performance, employee coaching and development, workflow execution, service excellence, and timely resolution of operational and patient-related concerns. Working under the direction of Access Center managerial leadership, the Supervisor uses performance data, established workflows, and continuous improvement practices to support efficient operations and an exceptional patient experience. The Supervisor maintains an active presence in daily operations and provides direct operational support during periods of increased demand, staffing constraints, or service disruption. This is a full-time, 1.0 FTE, day-shift position based fully onsite at the Burr Ridge Access Center. The employee must be based in the greater Chicagoland area.
Requirements
- At least two years of supervisory or people leadership experience in a healthcare Access Center, contact center, patient access, or comparable healthcare operations environment.
- Ability to work onsite at the Burr Ridge Access Center and be based in the greater Chicagoland area.
Nice To Haves
- Bachelor’s degree.
- Healthcare Access Center experience.
Responsibilities
- Provide direct supervision and day-to-day leadership to assigned Access Center team members, fostering an engaged, accountable, high-performing work environment.
- Provide daily operational oversight of assigned Access Center functions to ensure appropriate staffing, workflow execution, service delivery, and achievement of operational goals.
- Monitor service delivery, reinforce quality expectations, support a high-quality patient access experience, and resolve concerns requiring supervisory intervention.
- Support continuous improvement and implementation of Access Center workflows, technologies, programs, and operational changes.
- Support department administration and ensure assigned teams operate in accordance with organizational and departmental requirements.
- Coach and develop employees, monitor team performance, and provide direct operational support during increased demand, staffing constraints, or service disruptions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
