Access and Visitation Coordinator

State of North Carolina•Wake County, NC

About The Position

The Access and Visitation Coordinator works directly with non-custodial parents to address barriers that prevent them from visiting their children. The coordinator helps parents locate and access community resources and services that may increase the time they spend with their children. The position is with the North Carolina Administrative Office of the Courts, Deputy Director's Office, and is grant-funded and time-limited. Funding is scheduled to end September 30, 2027. The role is full-time and offers full benefits and a parking stipend.

Requirements

Knowledge of North Carolina court processes, particularly family and child support courts, community resources, and child and family dynamics.
Skills in interviewing, conducting individual and multi-part consultations, case management, building and maintaining community partnerships, public speaking, and resource development.
Ability to communicate effectively orally and in writing, give presentations, establish rapport with clients and colleagues, multitask, problem-solve, develop products and groups to meet program goals, and work with organizations and committees.
Graduation from a four-year college or university with a degree in a human services field such as psychology, social work, sociology, counseling, or criminal justice, plus one year of experience in a human services field or the court system; or an associate degree in a human services field plus three years of equivalent experience; or an equivalent combination of training and experience.
Computer skills using Microsoft Word, Excel, and Outlook.

Nice To Haves

General knowledge of the court system, specifically family court processes and procedures.
Proficiency in Microsoft Office applications.

Responsibilities

Provide parent education classes and resources to help divorcing or separating parents understand their children's needs during and after separation.
Respond by phone and email to questions from parents in counties without an on-site staff coordinator.
Conduct one-to-one assessments in person, via WebEx, or by phone, and provide information about increasing parenting time.
Connect parents with available local resources.
Accept and actively seek referrals from child support enforcement court, family court judges, child support enforcement agents, attorneys, human service providers, and other sources.
Provide individual case management and submit monthly statistics for all clients receiving services.
Develop and maintain a community presence to inform the public, social service agencies, and organizations about Access and Visitation program services.
Identify services needed but unavailable in the community, and work with local agencies and organizations to seek funding and implement those services.