Academic Support Coordinator II

University of Central Florida•Orlando, FL

About The Position

The Academic Support Coordinator II in the Office of Graduate Affairs within the College of Community Innovation and Education (CCIE) coordinates student support activities for CCIE graduate students, faculty, and programs, including advising, admissions, and retention. The position certifies graduating CCIE students each semester and advises students on graduate policies, procedures, and practices throughout enrollment. The Office of Graduate Affairs supports graduate education from prospective-student inquiries through admission, enrollment, and graduation, and serves as a college resource on graduate student policy, course transfers, leaves of absence, and thesis and dissertation committee practices and registration. The role manages student academic records and graduation processes, supports orientations and student events, coordinates with academic departments and university partners, and coaches staff on graduate student services processes. The position is regular and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. The expected salary starts at $48,722 and is negotiable. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available. UCF expects employees to reside in Florida when employment begins unless the posting states otherwise.

Requirements

Bachelor's or Master's degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing for individuals sponsored by another employer are unavailable.

Nice To Haves

Previous experience in higher education supporting a high volume of students and managing academic record updates and tracking.
Ability to work independently, manage time effectively, prioritize multiple responsibilities, and support long-range academic planning.
Excellent written and verbal communication, customer service, and problem-solving skills.
Demonstrated proficiency with technology, including experience using databases or student information systems.
Highly organized and adaptable, with strong interpersonal skills and the ability to work effectively in a collaborative environment.
Strong attention to detail and accuracy when reviewing and maintaining student academic information.

Responsibilities

Advise prospective and admitted CCIE students on graduate policies and procedures, and provide and interpret information about CCIE graduate programs.
Process, update, and maintain graduate student GPS degree audits, including transcript evaluation, course substitutions and petitions, and academic record updates such as entering state test scores.
Manage assigned certificate, master's, EdS, and doctoral graduation responsibilities, including degree certification and dissertation-hour registration.
Assist with and deliver presentations at student orientations, and provide advising and participate in student-related Office of Graduate Affairs functions.
Coordinate with departments on proctoring graduate and doctoral comprehensive exams, course registration information, candidacy, doctoral committee assignments, and thesis and dissertation defenses.
Coach staff on graduate student services processes and interact with CCIE graduate faculty, program coordinators, college staff, and the College of Graduate Studies.
Ensure graduate students are informed about degree requirements, policies, and academic standing.
Process initial programs of study, including transcripts and record-keeping.
Manage graduate student application processing for the College, including advising students about admissibility in accordance with faculty and university protocols.