Academic Support Coordinator II

University of Central Florida•Orlando, FL

7d•Onsite

About The Position

The Academic Support Coordinator II works in the Office of Graduate Affairs in the College of Community Innovation and Education (CCIE). The office supports graduate students, faculty, and programs on graduate student policy, course transfers, leaves of absence, thesis and dissertation committee practices, and registration, from initial program inquiries through graduation. This position coordinates student support activities for CCIE graduate students, faculty, and programs, including advising, admissions, and retention. The coordinator advises students on graduate policies and procedures, manages academic records and degree audits, supports application processing, and oversees assigned graduation responsibilities. The role also supports orientations and student-related events, works with departments on exams and other graduate processes, and coaches staff in graduate student services. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The appointment is regular, with an expected salary of $48,722.00 to negotiable.

Requirements

Bachelor's or master's degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.

Nice To Haves

Previous experience in higher education supporting a high volume of students and managing academic record updates and tracking.
Ability to work independently, manage time effectively, prioritize multiple responsibilities, and support long-range academic planning.
Excellent written and verbal communication, customer service, and problem-solving skills.
Demonstrated technology proficiency, including experience with databases or student information systems.
Strong organization, adaptability, interpersonal skills, and ability to work effectively in a collaborative environment.
Strong attention to detail and accuracy when reviewing and maintaining student academic information.

Responsibilities

Advise prospective and admitted CCIE students on graduate policies and procedures, and provide or interpret information about CCIE graduate programs.
Process, update, and maintain graduate student GPS degree audits, including transcript evaluation, course substitutions and petitions, academic record updates, and entry of state test scores.
Oversee assigned certificate, master's, EdS, and doctoral graduation responsibilities, including degree certification and dissertation-hour registration.
Assist with and deliver presentations at student orientations, and advise and participate in student-related Office of Graduate Affairs functions.
Coordinate with departments on proctoring graduate and doctoral comprehensive exams, course registration information, candidacy, doctoral committee assignments, and thesis and dissertation defenses.
Coach staff in graduate student services processes and interact with CCIE graduate faculty, program coordinators, college staff, and the College of Graduate Studies.
Ensure graduate students are informed about degree requirements, policies, and academic standing; process initial programs of study, transcripts, and related records.
Manage graduate student application processing for the College and advise students on admissibility according to faculty and university protocols.