Academic Success Advisor

University of New Haven•West Haven, CT

3d•Onsite

About The Position

The Academic Success Advisor serves as a key member of the university’s advising and student success network, assigned to a specific academic college. This position works closely with college administrators, deans, faculty, and professional staff to provide supplemental advising, crisis response, and individualized student support. The Advisor focuses on two primary areas: Academic Success Advising for first- and second-year students and Crisis and Case Management for students at all academic levels. Through proactive outreach, collaborative intervention, and holistic guidance, the Academic Success Advisor helps students navigate academic and personal challenges, promoting persistence, retention, and degree completion.

Requirements

Master’s Degree in related academic or counseling and student personnel
Experience in working with students in a higher education setting
Knowledge of, commitment to, and expertise at building rapport with students from diverse backgrounds.
Commitment to student-centered advising team approach and able to resolve student issues from request to resolution
Understanding the academic and developmental needs of college students
Demonstrated ability to work effectively with others to accomplish team goals
Excellent communication, counseling, organizational, interpersonal, detail oriented, written and verbal communication skills
Strong computer skills (Microsoft Office Suite, manage databases)
Familiar with electronic methods of communication (i.e.; online chat, webinars, social networking sites)
Experience in dealing with confidential materials and information
Ability to interact effectively with students, faculty, and administrators on campus

Nice To Haves

Experience in Appreciative Advising/Certification preferred; willingness to pursue certification if hired

Responsibilities

Provides supplemental academic advising to first- and second-year students within the assigned college, supporting their transition to university expectations and helping them establish strong academic habits.
Collaborates with faculty advisors, program coordinators, and the registrar’s office to ensure accurate course selection, registration, and progress toward degree completion for first year students.
Uses Navigate and related tools to monitor student progress, track interactions, and identify early signs of academic difficulty.
Conducts proactive outreach to students with midterm deficiencies, early alerts, or inconsistent course engagement.
Counsels students on university policies, degree requirements, and the use of advising systems such as Degree Works, Banner, and academic worksheets.
Provides supplemental advising support for major exploration, course completion and transition planning between academic years.
Participates in new student and transfer orientation, registration events, and first-year transition programming within the assigned college.
Refers students to tutoring, academic support, or other university resources to reinforce skill development and self-efficacy.
Collaborate with student support offices across campus to monitor student support case management for students within the college experiencing academic, personal, or situational challenges affecting persistence.
Collaborates closely with deans, associate deans, faculty, and student support offices (e.g., CASA, TASC, Accessibility Services, Counseling, and Dean of Students) to coordinate care and intervention plans for crisis management.
Works with students to develop Academic Success Plans that include achievable goals, connection to campus supports, and monitoring checkpoints.
Serves as an advocate for students navigating complex academic or personal circumstances, ensuring consistent communication among campus partners.
Refine existing and develop additional tools for use in success advising.
Keep abreast of national academic advising and counseling standards through on-going research and/or professional development opportunities.
Represents the department at university events.
Assist with the advising and pre-registration of all first-year students during the university’s summer orientation program.

Benefits

Medical, Dental, Vision and Life Programs
On-campus Recreation and Fitness Center for employees and families
Employee Assistant Program
Tuition assistance for employees and eligible dependents
Tuition exchange opportunities
Employee Discounts on products, services and educational opportunities
Generous paid time off programs
Progressive paid holiday schedule (including holiday break between Christmas and New Year’s)
4 weeks of parental paid leave
Flexible work schedules including summer hours where applicable