Academic Records Officer

Brock University • St. Catharines, ON

2d • CA$57,267 - CA$91,627 • Hybrid

About The Position

Brock University is seeking an Academic Records Officer to manage, coordinate, advise on, and oversee student and course records. This role is crucial for maintaining and enhancing the efficiency of records operations and business processes for new, currently registered, and graduating students. The incumbent will possess a strong understanding of academic regulations and their implications for students, faculty, and systems, providing insights when regulations are modified.

Requirements

• An undergraduate degree in a related field or a combination of education and experience.
• Student Records experience, specifically in a Student Information setting.
• Expert knowledge of and experience interpreting University Registrar’s Office policies.
• Knowledge of provincial and federal legislation pertaining to records management in an academic and organizational setting.
• Ability to interpret confidentiality regulations and practices in a student information setting.
• Knowledge of the Privacy Act when resetting account passwords and answering questions from parents and third parties.
• High level of attention to detail and accuracy.
• Strong computer skills, including Microsoft Office and databases, including knowledge of BrockDB, EDI transcripts, and implications of database changes (SIS, websites, Excel, Word, and Outlook).
• Excellent written and oral communication skills with the ability to provide exceptional student service.
• Strong analysis, troubleshooting, and problem-solving capabilities.

Nice To Haves

• Registrarial Office experience in higher education environment.

Responsibilities

• Assist with the administration and organization of adjudication at the end of each session as per Faculty Handbook regulations and prior to convocation.
• Coordinate communication to students regarding academic decisions such as probation, suspension, debarment or graduation denial.
• Review Letters of Permission and Exchange transcripts as required and ensure grades are recorded accurately.
• Interpret the Academic Calendar and implement changes through use of tables or business processes.
• Support the updating of process documentation to accurately reflect system and process amendments.
• Assist with the preparation of convocation materials ensuring accuracy in standing for graduation.
• Support the communication to faculties and departments regarding changes in adjudication processes.
• Provide guidance with regards to language in the calendar and implications for student progression and system requirements ensuring that regulations are still adhered to.
• Guide and advise campus partners on academic policies and procedures that impact student academic progression.

Benefits

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree