Academic Records Coordinator

Arizona State University•Tempe, AZ

3d•Hybrid

About The Position

Arizona State University’s Global Education Office (ASU GEO) is hiring an Academic Records Coordinator. The successful candidate will be part of a team of twenty-five (25) working to support ASU’s robust global education programming. If you are interested in joining a growing and collegial office that values creativity, innovation and access, then this is the job for you. Come be a part of the future of global education at America’s most innovative university! Reporting to the Associate Director of Partnership and Exchange Programs, the Academic Records Coordinator manages academic record operations for global education programs within the Global Education Office. This position ensures accurate course scheduling, registration, transcript processing, credit and grade posting across university systems while maintaining compliance with FERPA and institutional policies. Serving as a liaison to University Registrar Services and campus partners, the coordinator supports students, resolves enrollment and record issues, and supervises a student assistant to ensure timely and accurate academic record management.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Demonstrated experience with academic records management.
Demonstrated experience working in PeopleSoft CS.
Experience providing customer service in a team environment and high-volume service unit
Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff, University departments, and advising units.
Experience with CRM systems (i.e., Salesforce).
Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders.

Responsibilities

Schedules and maintains courses in PeopleSoft for global education programs including placeholder courses, Global Career Accelerator, and Global Virtual Internship.
Maintains the integrity and privacy of student data in TerraDotta, PeopleSoft and SalesForce.
Processes and maintains global education program transcripts for credit and grade reporting in compliance with FERPA.
Manages batch registration procedures enrolling students in required ASU course sections; monitors enrollment errors, and works collaboratively with International Coordinators, students and campus partners to resolve enrollment issues in a timely manner.
Initiates academic record changes for participants incoming credit/grade conversion, verification of equivalencies, and confirms accuracy of credit to the ASU record upon completion of the academic record change.
Communicates regularly, precisely, and professionally with students and campus partners regarding global education academic record processing.
Serves as liaison to University Registrar Services for operational matters.
Monitors global education course equivalency requests and coordinates with Academic Transfer Credit Solutions to ensure timely and accurate reviews and data entry.
Supervises International Records Assistant student worker.
Other duties and special projects as assigned.