Part-Time Academic Records Assistant

NORTH GREENVILLE UNIVERSITY•Tigerville, SC

1d•Onsite

About The Position

The Office of Academic Records is committed to enhancing the student experience and promoting student satisfaction through exemplary customer service for all NGU students by supporting registration, matriculation, and graduation processes. The Academic Records Assistant provides comprehensive support in all areas of student records management.

Requirements

Affirm an understanding of the Baptist Faith & Message 2000 and an understanding of the University’s Statement on Human Flourishing.
Agree to abide by the employee handbooks, including community standards agreements.
Excellent interpersonal and communication skills to handle a variety of student issues and concerns.
Ability to organize, prioritize, and problem-solve in an environment where frequent interruptions are common.
Ability to follow through with tasks.
Computer literacy and knowledge of Microsoft Office Suite.
Understand and comply with FERPA regulations.

Nice To Haves

Bachelor’s degree preferred.
At least one year of university services experience is preferred.

Responsibilities

Represent NGU in creating a professional, welcoming, and helpful environment by providing general assistance, including answering phones, addressing student registration issues, and counseling and advising students in understanding their academic records.
Assist with the management of the Academic Records email inbox and process incoming requests from students, faculty, and staff.
Monitor and process student forms, including, but not limited to, major changes, advising alterations, academic plan changes, AP/CLEP scores, enrollment verifications, and schedule change requests. Additionally, manage filing documents when completed.
Manage requests for transcripts via Parchment.
Assist the Graduation Coordinator with Graduation preparation.
Assist with routine tasks associated with the opening and closing of the semester.
Manage student workers for the area of Academic Records, including approval of timecards, scheduling, and job assignments.
Assist at new student connect events, check-in events, and commencement, as needed.
Assist the NGU Online and Graduate academic advisors with responsibilities as assigned by the Registrar or Assistant Registrar.
Work with NGU Graduate programs to make sure the PA program and other designated groups are registered promptly.
Collaborate with other areas within Student Services, including Student Accounts, Financial Aid, and NGUcentral, regarding student portal issues and in answering general student questions related to these areas.
Perform other duties as assigned by the Registrar or Assistant Registrar.