Academic Coordinator

UNC-Chapel Hill • Chapel Hill, NC

1d

About The Position

The Academic Coordinator is the primary point of contact for an assigned group of Gillings students. This individual supports each assigned student by guiding their educational planning and progress, connecting them with resources that will maximize student success, proactively identifying and helping remove barriers, and responding to all types of issues identified by the student or by faculty that could impede student progress. The Academic Coordinator uses a ‘high touch’ approach, maintaining a wide network of connections and collaborating flexibly with faculty and with other Academic Coordinators to ensure that each student’s experience is maximized in a positive way. The Academic Coordinator is a key part of recruitment and admissions activities, working closely with faculty and with Enrollment Management staff to help attract and admit top students.

Requirements

• Experience developing and delivering student services with direct impact on students’ educational experiences.
• Higher education experience including work with students in the specific degree levels supported (bachelor’s, master’s and/or doctoral).
• Knowledge and experience delivering student advising and/or counseling services.
• Ability to master comprehensive subject matter expertise about multiple Gillings academic departments, programs and/or concentrations, including networks of faculty and their research interests.
• Strong organizational, analytical and problem-solving skills.
• Track record that demonstrates service orientation and passion for serving students.
• Demonstrated ability to manage high volume of requests and tasks efficiently, with high level of accuracy.
• Resilience; demonstrated ability to problem-solve, while maintaining a positive, solution-focused approach.
• High degree of professionalism and a demonstrated ability to maintain a high degree of confidentiality in sensitive situations.
• Ability to communicate effectively with a wide range of stakeholder groups, including multicultural competencies and experience working with diverse populations.
• Ability to ensure and apply compliance with university and external policies and regulations.

Nice To Haves

• Master’s degree in related area such as student affairs, education or counseling. Bachelor’s degree with equivalent training or experience may be substituted.
• If position serves online student populations, experience understanding and helping overcome challenges experienced by online students.

Responsibilities

• Serve as the primary point of contact for an assigned group of Gillings students.
• Guide students' educational planning and progress.
• Connect students with resources to maximize student success.
• Proactively identify and help remove barriers to student progress.
• Respond to issues identified by students or faculty that could impede student progress.
• Collaborate with faculty and other Academic Coordinators.
• Participate in recruitment and admissions activities.
• Work closely with faculty and Enrollment Management staff to attract and admit top students.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level