Academic Assistant II

University of Florida • Gainesville, FL

8d • $21 - $23

About The Position

The Academic Assistant II serves as the primary academic support for the Office of Continuing Pharmacy Education at the University of Florida College of Pharmacy. The role supports daily office operations, accreditation compliance, and the planning and delivery of continuing pharmacy education programs, helping cultivate excellence among pharmacy professionals.

The position manages day-to-day communications and coordination, including phone and email inquiries, relationships with faculty, staff, learners, and campus departments, office inventory, appointments and events, honorarium payments, and supply purchases. It supports continuing pharmacy education activities by assisting with educational content and documentation, reporting learner credits to accrediting bodies, collecting and sharing program evaluation data, maintaining course materials, and helping create and manage e-learning course shells and evaluations in the CloudCME learning management system. Work must adhere to Accreditation Council for Pharmacy Education standards.

The Academic Assistant II coordinates multiple projects and deadlines, tracks programs, identifies resource needs and priorities, and helps ensure timely program launches and uninterrupted accreditation. The position also supports live continuing education events by scheduling speakers, preparing materials, communicating with participants, and attending events. Other duties may be assigned to support CPE faculty, staff, and the Office’s mission.

Requirements

• High school diploma or equivalent.
• Three years of relevant experience.
• Ability to communicate clearly and effectively in written and verbal forms.

Nice To Haves

• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Strong customer service skills and a positive, helpful approach to inquiries and concerns.
• Strong critical-thinking and problem-solving skills, including the ability to identify challenges, develop solutions, and implement them independently.
• Ability to understand and apply institutional rules, regulations, and policies.
• Strong organizational skills and ability to manage multiple tasks and responsibilities concurrently.
• Professional attitude in interactions, communications, and appearance.
• Strong interpersonal skills, friendliness, and ability to work effectively as part of a team.
• Ownership of work, follow-through, and ability to complete tasks within allotted timeframes.
• Meticulous attention to detail.
• Ability to collaborate within a cross-functional team toward organizational objectives.
• Commitment to accuracy and compliance.
• Experience using office-specific applications such as Form Assembly, Salesforce, Canvas, and related systems; training will be provided.

Responsibilities

• Manage day-to-day office communications, including answering phone calls and responding to emails through Salesforce and Outlook.
• Coordinate with faculty, staff, learners, and other campus departments, and maintain effective working relationships.
• Oversee office inventory, schedule appointments and events, and handle honorarium payments and supply purchases.
• Assist the Director of Lifelong Learning and the Director of Continuing Pharmacy Education with developing, implementing, and maintaining continuing pharmacy education activities.
• Provide learner continuing education support by receiving and reporting credit to national and state accrediting bodies.
• Participate in reviewing, collecting, and documenting activity content, needs assessments, learning objectives, and assessments.
• Collect, summarize, and disseminate continuing pharmacy education program evaluations and other data as appropriate.
• Maintain organized storage of course documents, materials, and assets in accordance with accreditation standards.
• Support the development and management of e-learning course shells and program evaluations in the CloudCME learning management system.
• Coordinate multiple projects and competing deadlines; oversee educational and other projects to keep components organized, aligned, and timely.
• Track programs and identify resource needs, priorities, and actions needed to support timely launches and uninterrupted accreditation of existing programs.
• Coordinate live continuing pharmacy education events, including scheduling speakers, preparing materials, communicating with participants, and attending events.
• Perform other duties as assigned to support CPE faculty and staff and the Office of CPE and Lifelong Learning.

Benefits

• Health insurance, including state- and university-sponsored benefit programs for individuals, families, and domestic partners, and voluntary insurance options such as vision, dental, and long-term disability.
• Retirement options, including the Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.
• Paid leave plan, sick-leave pool, maternity and paternity leave, and leave payouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED