Academic Advisor

Education Affiliates•New York, NY

16d•Onsite

About The Position

We’re seeking a dedicated Academic Advisor to guide students throughout their educational experience. In this role, you’ll provide personalized academic guidance, build strong relationships, and help students stay on track to achieve their goals. The Academic Advisor (AA) will provide all of the tools and resources necessary for students to perform well academically and be successful in their courses. Expert knowledge of all school policies and procedures along with strong relationship building and problem solving skills are requirements for this student focused position. AA’s are key players in identifying potential process changes and training opportunities within the department which will improve overall student satisfaction and retention as well as reinforce the college mission and vision.

Requirements

Bachelor’s degree required
2+ years of experience in academic advising or student support
Strong communication and relationship-building skills
Highly organized with strong attention to detail
Ability to multitask and manage deadlines in a fast-paced environment
Proficiency with Microsoft Office and student information systems
Student-focused mindset with a high level of integrity
Must possess expertise in the assigned field of study through educational background and/or experience
Two years experience working in an online college
Proficient with Microsoft Office suite and email
Outstanding telephone skills
Ability to multi-task and to succeed within strict timelines
Exemplary level of integrity
Strong detail orientation and organizational skills
Proven ability to interact effectively with students, staff, and faculty
Must have bachelor’s degree or higher
Ongoing student focus

Nice To Haves

Master’s preferred
Master’s degree in a related field is strongly preferred
Member of the National Academic Advising Association

Responsibilities

Provide academic advising and support to your assigned student population
Welcome new students and reinforce expectations for success
Guide students on degree plans, course scheduling, and time-to-completion
Monitor student progress, participation, and academic performance
Identify at-risk students and provide proactive support
Develop and track student success plans to help students overcome challenges
Assist with course registration, schedule changes, and enrollment updates
Help resolve academic issues, including instructor communication or course-related concerns
Connect students with resources such as tutoring, library services, or faculty support
Partner with instructors and staff to support student needs
Clearly explain academic policies, processes, and expectations
Maintain accurate student records and ensure confidentiality
Respond to student inquiries promptly and professionally