Academic Advisor

Embry-Riddle Aeronautical University • Daytona Beach, FL

1d

About The Position

The Academic Advisor counsels students on degree curricula, academic regulations, procedures, policies, Official Advising Reports, program changes, transfer credit, advanced standing, and graduation requirements. Advisors monitor student progress from admission through graduation, conduct individual advising sessions, develop personalized degree plans, and support course selection, registration, academic goal setting, persistence, and timely degree completion. The role exercises independent judgment to assess and resolve student issues, analyzes academic records and student success trends, and serves as a liaison between students and partner offices, colleges, faculty, and campus resources.

Advisors proactively communicate with students through email, text/chat, phone, in-person meetings, and virtual meetings. They monitor course progress and contact students at key points in enrollment, including matriculation, mid-course, term transitions, inactive status, and graduation. The position supports at-risk students, including those on conditional admission, academic warning, or probation, and promotes academic improvement resources, scholarships, institutional aid, Honors, career services, alumni engagement, and other opportunities. Advisors also assist with course materials and university platforms, and work collaboratively with faculty and staff to address student challenges.

The role maintains accurate student records and detailed advising notes in Campus Solutions, Salesforce, Imaging, SharePoint, and other university systems; reconciles enrollment and academic issues; evaluates prerequisite knowledge; and ensures students meet curriculum requirements. Advisors manage approximately 350–400 student files, meet individual registration targets, prepare quarterly reports, and provide file coverage when colleagues are on extended personal leave. The position requires adherence to department dress-code guidelines and use of an approved background for virtual appointments.

Embry-Riddle Aeronautical University is a university focused on aviation, aerospace, and related fields, with residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as Worldwide locations and online programs.

Requirements

• Bachelor’s degree in Education, Counseling, Higher Education, Student Affairs, or a related field.
• One to three years of related experience in academic advising, student services, higher education, counseling, or a similar area.
• Knowledge of effective academic advising practices and student success strategies.
• Demonstrated experience using proactive or innovative approaches to support college students and improve persistence and retention.
• Ability to interpret academic records, degree requirements, institutional policies, and procedures.
• Strong written and verbal communication skills and ability to communicate effectively with students, faculty, staff, and university partners.
• Ability to manage multiple priorities, meet deadlines, maintain accurate records, and work independently.
• Ability to exercise sound judgment, resolve student concerns, and make appropriate decisions using established guidelines.
• Proficiency with Microsoft Office and ability to learn and use student information systems and other university technologies.

Nice To Haves

• Master’s degree in Education, Counseling, Higher Education, Student Affairs, or a related field.
• Appreciative Advising certification or training.
• Experience with PeopleSoft Campus Solutions, Salesforce, or other academic advising and student-support systems.
• Experience advising students who are at risk, on academic warning or probation, or navigating academic and enrollment challenges.
• Experience supporting student retention, outreach, registration, degree planning, or graduation processes.

Responsibilities

• Counsel students on degree curricula, academic regulations, prerequisites, graduation requirements, procedures, policies, and Official Advising Reports.
• Develop personalized degree plans and advise students on timely degree progress, course selection, registration, and academic goal setting.
• Monitor and track student progress during each semester, make recommendations for subsequent terms, and support student persistence and retention.
• Proactively contact students at matriculation, during and after courses, at term transitions, when inactive or at risk, and at graduation.
• Advise and assess student requests related to course drops, academic and curriculum waivers, program changes, minors, catalog changes, updated Official Advising Reports, graduation applications, and courses taken at other institutions.
• Provide personalized advising and proactive outreach to students on conditional admission, academic warning, or probation, and encourage academic improvement opportunities.
• Promote scholarship opportunities, institutional aid, Honors, alumni affinity groups, career services, and other student resources.
• Collaborate with faculty, staff, campus resources, partner offices, and colleges to address student challenges and support course completion and retention.
• Assist students with textbooks, required course materials, and navigation of ERNIE, Campus Solutions, Canvas, and other university platforms.
• Communicate through available channels, promote student-advisor appointments and engagement, provide customer service, and arrive promptly for appointments.
• Maintain accurate student information and detailed advising notes in Campus Solutions, Salesforce, Imaging, SharePoint, and other applicable systems.
• Reconcile and resolve student enrollment and academic issues, evaluate prerequisite knowledge, and ensure students meet curriculum requirements.
• Manage approximately 350–400 student files, meet individual advisor registration targets, and complete quarterly reports.
• Provide coverage for colleagues’ student files during extended personal leave.
• Collect research and data on student trends related to retention and academic success, and conduct detailed analyses of academic records.
• Follow department dress-code guidelines and use an approved background for virtual appointments.

Benefits

• Up to 18 days of paid leave in the first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9 or more paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
• 100% tuition coverage for the employee for one undergraduate and one graduate degree.
• Discounted tuition rates for a spouse and dependent children up to age 26.
• Employer contribution of 6% of base salary to the retirement plan.
• 4% matching retirement contribution with no vesting period.
• Personal leave: 15 days for non-exempt employees or 18 days for exempt full-time employees in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level