Academic Advisor

Central Piedmont Community College•Central Campus - Uptown/Elizabeth, NC

About The Position

The Academic Advisor provides holistic academic advising to students from entry through completion. The role helps students develop comprehensive academic plans based on their academic and personal needs, career goals, interests, strengths, and values. The advisor uses a case management approach, maintaining current student notes and information in the college CRM and other tools. The position advises students across the One College Model, including Corporate and Continuing Education (CCE), College and Career Readiness (CCR), and Curriculum (CU). It includes academic planning, success coaching, progress interventions, outreach, referrals, collaboration with college personnel, and support through graduation. The scheduled hours are 9:00 a.m. to 6:00 p.m. Applicants are encouraged to apply promptly because the posting may be removed before its listed closing date if adequate candidate interest is reached.

Requirements

Bachelor’s degree in Student Services, Psychology, Sociology, Social Work, Education, or a related area, and one year of college-level student advising experience; or an equivalent combination of education and experience.
Detailed knowledge of college processes relating to students.
Familiarity with student services offered by the college.
Technology skills.
Communication skills.
Academic skills.
Ability to provide consistently high-quality customer service.
Ability to work with individuals from diverse backgrounds.
Ability to work productively with multiple case management teams supporting individual students.

Nice To Haves

Master’s degree in Student Services, Psychology, Sociology, Social Work, Education, or a related area.

Responsibilities

Advise CCE, CCR, and Curriculum students within the One College Model.
Help students explore their goals, interests, strengths, and values and develop appropriate educational plans.
Use AVISO and other tools in a case management approach to track student progress and maintain student information.
Communicate and collaborate with students, faculty, and staff to support student learning and success.
Provide success coaching to identify student strengths and challenges and develop strategies for success.
Conduct Standards of Progress interventions to help students remain on track academically.
Review transcripts and determine course selections within students’ programs of study.
Facilitate new student groups to identify programs of study, build guided pathway plans, and initiate advisor assignments.
Educate students about curricular requirements, academic standards, and milestones related to their chosen academic programs.
Collaborate with college navigators to maintain an advisee caseload and provide outreach and academic program support.
Coach and assist students in assessing degree progress through graduation.
Refer students to campus resources, programs, and support systems that promote academic success, career development, experiential learning, and engagement in a chosen career field.
Ensure student compliance with academic policies and procedures.
Use technology that supports case management advising, such as Aviso, Colleague, and Student Planning.
Collaborate with faculty to support student success in chosen academic pathways.
Participate in outreach, including speaking to classes, presenting in departments, and supporting Student Affairs activities.
Participate in comprehensive professional advisor development training.
Participate in college and departmental evaluations as part of the annual review process.
Perform other duties as assigned.