Academic Advisor

Bryant & Stratton College Careers•Orchard Park, NY

4d•Hybrid

About The Position

The primary function of an Academic Advisor is to build a personalized relationship that fosters a learning centered advisement experience for the student. The successful advisor focuses on the need to assess each student’s stage of development and along with the student establishes academic, personal and professional goals. Activities include academic and technical support, registration, and retention initiatives. This position is best suited for someone who prefers fast-paced environments, adapts to change and seeks to actively develop new skills.

Requirements

Bachelor’s degree from an accredited institution
Two-three years’ experience in customer service
Internet savvy, proficient with Microsoft Office products
High volume phone contact.

Nice To Haves

Master’s degree
Experience with Banner

Responsibilities

Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to academic work such as time management, study skills, technology, test taking and learning styles.
Develop action plans for related success with a focus on student persistence to graduation.
Work in partnership with assigned groups of associates, financial aid advisors and instructors to assure that students are coached and guided closely through the subsequent semesters to ensure retention outcomes.
Convey the necessary aspects of curriculum, course sequencing, academic status, registration, and the importance of long-term career and academic planning.
Support all key departmental operations including tracking statistics, retention assessment proper file documentation to ensure that retention initiatives and goals are attained.
Maintain direct and proactive contact with student advisees through calls, emails, and other contacts, ensuring students considered "at risk" are prioritized.