Academic Advisor

Tarrant County College District•Madison, WI

5d•Onsite

About The Position

The Academic Advisor is a transitional role supporting advising strategies for students from entry to completion. The position engages students during non-scheduled appointment times, such as virtual chat, walk-ins, and quick advising, and refers students requiring more in-depth support to their assigned Career Advisor in accordance with the case management model. New hires are expected to obtain the required certification and transition into the Career Advisor role within one year of hire. The role provides general advising to assigned students and groups; explains degree plans for core, major, and transfer students; interprets student information and supports planning for degrees and certifications; and helps coordinate student success services and initiatives. It also involves communication with students and stakeholders through multiple channels, collaboration with college departments, and support for graduation initiatives, early alerts, workshops, referrals, projects, and committees. The position works under the general supervision of the assigned department leader. It is a regular part-time position capped at 19.5 hours per week and is not eligible for remote work. Work hours vary by season and require flexibility to assist the office during its stated operating hours. Starting pay is $26.78, paid monthly.

Requirements

Bachelor's degree.
Three years of work experience related to the essential performance requirements.
Within one year of hire, obtain a Certificate in Advanced Education Leadership (CAEL) or an NCDA certification: Certified Career Services Provider (CCSP), Certified Master of Career Services (CMCS), Certified Career Counselor (CCC), Certified Clinical Supervisor of Career Counseling (CCSCC), or Certified School Career Development Advisor (CSCDA).
Knowledge of student characteristics and campus/college programs.
Communication and team-building skills across areas of a college.
Ability to prepare and present programs to varied audiences.
Ability to communicate clearly and effectively verbally and in writing.
Ability to use online student records management systems such as Who's Next and Student Planning.
Ability to work independently, follow established procedures and regulations, and exercise discretion and judgment.
Ability to multitask and work under high-stress, high-volume conditions during peak periods.
Ability to work in a case management process environment and collaboratively.
Critical-thinking and problem-solving ability in a fast-paced environment with varied and unpredictable work demands.
Ability to analyze data and make sound recommendations based on policy, procedure, practice, and regulations.
Ability to meet the physical demands of the role, including frequent sitting, hand use, reaching, and talking or hearing; occasional standing, walking, climbing or balancing; and occasional lifting or moving up to 10 pounds.
Ability to meet the stated vision requirements, including close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

Master's degree.
Degree in higher education, advising, counseling, social work, or a related area.
At least one year of work experience advising and providing support services to students.
At least one year of work experience with new student programs in a college or university setting.
Conversational Spanish ability.

Responsibilities

Provide general advising to assigned students and groups from entry to completion.
Provide overviews of degree plans for core, major, and transfer students.
Communicate proactively with assigned students, partners, and stakeholders by email, phone, text, chat, face-to-face, direct mail, and web.
Interpret student data and develop action plans and interventions as approved by the Director of Student Success & Advising or designee.
Manage records and plan degrees and certifications; support course substitution and equivalency processes.
Unofficially evaluate and interpret high school and college transcripts and test scores.
Collaborate with departments to develop and implement professional development and student success activities and workshops.
Inform faculty and support students in early alert status.
Support graduation initiatives through communication, activities, and awareness-building.
Serve as a liaison among students, staff, faculty, and administrators; provide referrals, assess and coordinate services, and streamline processes.
Assist with special projects and participate on internal committees supporting student success, as assigned.
Represent the College in external community organizations and associations, as assigned.
Attend work regularly and punctually and follow a work schedule that meets workplace demands.
Complete required Tarrant County College training and professional development.
Support the College's mission, values, goals, and principles.
Obtain a Certificate in Advanced Education Leadership (CAEL) or an eligible National Career Development Association certification within one year of hire and transition into the Career Advisor role.