Academic Advisor

UMass Boston•Boston, MA

About The Position

The Academic Advisor serves the CLA Advising Office within the College of Liberal Arts and works under the supervision of and in close collaboration with the Director of CLA Advising. The position provides academic advising and related services to declared College of Liberal Arts majors, implements programs and interventions that support student learning and educational and career goals, monitors assigned caseloads and follows outreach protocols, interprets university policies and procedures, advocates for students when appropriate, and collaborates with faculty advisors while serving as an advising resource for CLA faculty.

Requirements

Master’s degree.
At least one year of advising experience in higher education.
Knowledge of current student development theory and research.
Ability to work occasional evenings and/or weekends.
Proficiency with office software, including Microsoft Office Suite and Google Workspace.
Ability to exercise good judgment in prioritizing tasks and meeting deadlines.
Ability to collaborate with employees at all levels of an organization.
Ability to adhere to schedules and office procedures.
Ability to follow directives from supervisors and administrators.
Demonstrated organizational ability and strong attention to detail.
Strong oral and written communication skills.
Strong interpersonal skills.
Strong commitment to student support and success.
Strong commitment to university and student service.

Nice To Haves

Experience working with both freshman and transfer students.
Experience collaborating with faculty.

Responsibilities

Deliver proactive academic advising, group and individual outreach, group advising, and online advising to declared College of Liberal Arts students.
Refer students to and connect them with other University departments.
Collaborate with partner offices, including Disability Services, Undergraduate Studies, Financial Aid, Bursar, Registrar, and Undergraduate Admissions, to address individual student cases and connect students with needed services.
Serve as an advising generalist on CLA majors, general education requirements, University policies and procedures, transfer credit policies, and the inter-college transfer process.
Implement advising programming for new first-year and transfer students with declared CLA majors.
Collaborate with faculty advisors to advise new and continuing students, support degree progress, and help students achieve academic goals.
Serve as a resource for faculty advisors, including answering questions and researching potential resolutions to student concerns.
Stay current with advising theory and engage in professional development.
Work with the office of Academic and Career Engagement and Success, including attending meetings and jointly advising students at New Student Advising and Registration workshops during orientation.
Deliver advising presentations at summer and winter Orientation, First-Year Seminars, and other events as needed.
Learn and use University and other technological tools to advise and communicate with students and faculty and complete office tracking.
Review and monitor advising records, including degree audits, transcripts, and WISER registration records, and maintain updated records and notes in department and University files.
Contribute collaboratively to the office’s student-support mission, with the goal of increasing retention and graduation rates.
Perform other duties as assigned.