Academic Advisor - West Bend Campus

Moraine Park Technical College•West Bend, WI

11d•Hybrid

About The Position

Moraine Park Technical College is seeking a full-time Academic Advisor at its West Bend Campus. As part of Student Services, the Academic Advisor supports students from acceptance through graduation by maintaining communication with students in assigned program areas and facilitating registration, enrollment, retention, and academic support. The position provides program-specific information, registration guidance, career advice, and referrals to appropriate support services through individual meetings and other interactions. The role is partially supported by federal Perkins V grant funding through June 30, 2027, with anticipated funding thereafter.

Requirements

Bachelor’s degree in education, sociology, human services, business, or a related field.
Three years of related occupational experience in a post-secondary educational setting.
Must possess or be willing to obtain Global Career Development Facilitator training.
Familiarity with the needs of two-year college students.
Knowledge of ERP systems and software applications, including Microsoft Office 365, Teams, and SharePoint.
Excellent written and verbal communication skills.
Strong problem-solving skills, including the ability to plan, organize, prioritize, analyze information, resolve problems, and make recommendations.
High degree of integrity and professionalism; ability to protect confidential information and demonstrate critical and systems thinking.
Strong organizational and time-management skills, including the ability to balance special projects with routine assignments.
Ability to work effectively with diverse populations and promote and maintain an inclusive, respectful, and accepting workplace culture.

Nice To Haves

Experience in a technical college setting.
Experience with Banner student information system.
Experience with Zoom.
Knowledge of the Family Educational Rights and Privacy Act (FERPA).

Responsibilities

Advise and coach admitted students in assigned programs, explaining academic procedures, course options, college policies, and support resources.
Create degree plans outlining graduation requirements.
Provide career coaching to current students.
Address complex student issues through collaboration and problem-solving to develop student-focused solutions.
Collaborate with faculty and associate deans to develop retention, persistence, and on-time graduation interventions using CRM and ERP data.
Maintain student records, grant reporting, and communications in CRM and Banner systems.
Engage stopped-out students and facilitate their re-enrollment; support existing students’ re-enrollment using multiple communication methods.
Participate in recruitment and college events to attract prospective students.
Recognize signs of student stress and burnout and connect students with appropriate resources.
Coordinate with deans, faculty, and employees on significant programmatic and curricular changes.
Participate in meetings for designated academic programs and their faculty.
Manage sensitive and confidential information in compliance with applicable regulations, policies, and procedures.
Identify, recommend, and implement process improvements based on data, best practices, customer satisfaction studies, and feedback.
Coordinate onboarding and group orientation sessions.
Participate in program field events and other program activities as needed.