Academic Advisor II
About The Position
The Academic Advisor II independently manages a student caseload, develops individualized success plans, and uses proactive outreach and intervention strategies to support student persistence and completion. The position is a key resource for students navigating academic, personal, and institutional barriers. It works with students on educational planning, course selection, transfer opportunities, and career exploration, while monitoring progress and maintaining accurate, confidential records. The Advisor II collaborates with students, faculty, academic divisions, and student support services; participates in enrollment, retention, and student success initiatives; and supports outreach, assessment, and process improvement. The position is based at Gateway Community & Technical College’s Gateway Boone campus with a discretionary hybrid work location.
Requirements
- Bachelor’s degree or equivalent and 2–4 years of relevant experience.
- Ability to guide students through academic planning and institutional processes, including requirements, policies, and next steps toward educational goals.
- Excellent interpersonal skills and ability to communicate complex academic information clearly and professionally to students, faculty, staff, and external partners.
- Commitment to student success through proactive guidance, clear communication, and timely follow-up.
- Ability to support students through individual appointments, group sessions, and outreach initiatives.
- Ability to maintain accurate advising notes and documentation in institutional systems according to established procedures.
- Detail-oriented and self-motivated, with the ability to work independently and adapt to fast-paced, dynamic environments.
- Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities and meet tight deadlines.
- Proficiency in Microsoft Office, including Excel, Forms, Outlook, Teams, SharePoint, and Word.
Nice To Haves
- Experience in student-facing higher education roles, preferably in a community college environment.
- Experience assisting students with academic planning, program exploration, or transfer pathways.
- Familiarity with student information systems and advising technologies, such as PeopleSoft, CRM systems, and appointment scheduling platforms.
- Previous experience in a community college setting.
Responsibilities
- Manage an assigned caseload and provide individualized advising and support.
- Help students with educational planning, course selection, transfer opportunities, and career exploration.
- Develop student success plans to support persistence, retention, and completion.
- Monitor student progress and identify potential barriers to success.
- Maintain accurate and confidential student records.
- Use early alert systems and student success technologies to identify students who may need intervention.
- Conduct proactive outreach to students facing academic, financial, or personal challenges.
- Coordinate referrals and follow-up services to help students receive appropriate support.
- Implement intervention strategies intended to improve retention and persistence, and monitor their effectiveness.
- Serve as a liaison between students, faculty, academic divisions, and student support services.
- Participate in enrollment, retention, and student success initiatives.
- Assist with developing and implementing communication and outreach plans.
- Support assessment activities and recommend process improvements.
- Participate in professional development and special projects.
- Perform other duties as assigned.
Benefits
- Health care coverage for employee and family
- Vision coverage for employee and family
- Dental coverage for employee and family
- Tuition reimbursement or waiver for employee, spouse, and dependents
- 403(b) retirement plan with a 10% employer match for a 5% employee contribution
- Vacation and sick time
- Work-life balance
- 9.5 paid holidays
- Two weeks of institutional closing pay in the last two weeks of December for qualifying positions
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
