Academic Advisor 1

Regent University • Virginia Beach, VA

23d • Onsite

About The Position

The Academic Advisor I serves graduate and undergraduate students in alignment with the mission of Regent University and the mission and vision of Academic Advising. The position works closely with students from acceptance through graduation in a supportive, proactive, and professional manner. The schedule is Monday through Friday, 9 a.m. to 6 p.m. The work location is Virginia Beach, Virginia, with remote work capability in the event of inclement weather. The stated salary is $40,000 annually.

The advisor provides academic guidance and student support, assists with academic processes and degree-clearance requirements, monitors students’ progress, and helps students understand university programs and resources. The role also includes participating in training and professional development, supporting university events, and developing or presenting workshops and seminars that promote student success.

Requirements

• Bachelor’s degree or a minimum of 60 college-level credits.
• Proven track record of excellent customer service.
• Experience in process management and problem solving.
• Competency and ability to be trained in technology, including CRM systems, Microsoft Suite, Canvas, Cognos, Degree Works, and phone systems, with the ability to multitask across these systems.
• Ability to type an average of 40 words per minute.
• Commitment to Regent University’s and Academic Advising’s vision and mission.
• A commitment to students’ personal, spiritual, and professional development.
• Ability to maintain student confidentiality.
• Excellent interpersonal and communication skills.
• Ability to provide excellent service professionally.
• Organizational skills and attention to detail, including the ability to multitask.
• Strong work ethic.
• Flexibility and resourcefulness.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

• Prior experience in college-level academic advising is strongly preferred.

Responsibilities

• Provide academic advising, mentoring, and support to accepted and enrolled students.
• Advise prospective and active-status students on transfer credits, course selection, and course requirements, including preliminary and comprehensive advising.
• Explain, review, and process academic forms, including academic petitions, online add/drop requests, readmission, and withdrawal, in accordance with university policies, procedures, and KPI requirements.
• Conduct pre-degree clearance audits and final degree-clearance advising on graduation requirements, commencement, and commissioning policies and procedures.
• Work with the Registrar’s Office on credit and transcript research.
• Educate, engage, and empower students regarding academic programs, advising services, student services, and university resources.
• Monitor students’ academic progress, including admission status, advising holds, and academic standing.
• Attend and provide service at university events.
• Participate in training and instruction within Academic Advising and other university offices and departments to maintain knowledge of and compliance with university policies.
• Read, research, and participate in professional development to understand student issues and needs and help develop effective responses.
• Develop and/or present workshops or seminars to enhance and support student success.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• Flexible spending accounts
• Tuition incentives
• Fully vested retirement plans
• Time off
• Benefits package for regular faculty and staff working at least 30 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level