Academic Advisor 1

Regent University • Virginia Beach, VA

25d • Onsite

About The Position

The Academic Advisor I serves Graduate and Undergraduate students in support of Regent University’s mission and the mission and vision of Academic Advising. The advisor works with students from acceptance through graduation in a supportive, proactive, and professional manner. The position is based in Virginia Beach, Virginia, with the capability of remote work in the event of inclement weather. The schedule is Monday through Friday, 9 a.m. to 6 p.m., and the stated salary is $40,000 annually.

The advisor provides academic guidance and mentoring, supports students in understanding programs and university resources, monitors academic progress, and processes academic matters in accordance with university policies and performance requirements. The role also contributes to student-success programming, university events, and professional development within the Academic Advising department and across the university.

Requirements

• Bachelor’s degree or a minimum of 60 college-level credits.
• Proven track record of excellent customer service.
• Experience in process management and problem solving.
• Competency and ability to be trained in technology, including CRM systems, Microsoft Suite, Canvas, Cognos, Degree Works, and phone systems, with ability to multitask among these systems.
• Ability to type an average of 40 WPM.
• Commitment to Regent University’s and the Academic Advising department’s vision and mission.
• A heart for students’ personal, spiritual, and professional development.
• Ability to maintain student confidentiality.
• Excellent people and communication skills.
• Ability to provide excellent service professionally.
• Organizational skills and attention to detail, with ability to multitask.
• Strong work ethic.
• Flexibility and resourcefulness.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

• Prior experience in college-level academic advising is strongly preferred.

Responsibilities

• Provide academic advising, mentoring, and support for accepted and enrolled students.
• Advise prospective and active-status students on transfer credits, course selection, and course requirements.
• Explain, review, and process academic forms, including academic petitions, online add/drop, readmission, and withdrawal, according to university policies, procedures, and KPI requirements.
• Conduct pre-degree clearance audits and final degree-clearance advising on graduation requirements, commencement, and commissioning.
• Liaise with the Registrar’s Office for credit and transcript research.
• Educate, engage, and empower students about academic programs, advising services, student services, and university resources.
• Monitor students’ academic progress, including admission status, advising holds, and academic standing.
• Attend and provide service for university events.
• Participate in training and instruction within Academic Advising and in other university offices and departments to maintain knowledge of and compliance with university policies.
• Conduct thorough reading and research, participate in professional development, develop an understanding of issues and needs confronting students, and help develop effective responses.
• Develop and/or present workshops or seminars to enhance and support student success.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• Flexible spending accounts
• Tuition incentives
• Fully vested retirement plans
• Time off
• Additional benefits as part of the benefits package for regular faculty and staff working a minimum of 30 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level