AC Strategic Account Customer Analyst

McKesson•Richmond, VA

About The Position

The AC Strategic Account Customer Analyst serves as a single point of contact for sales teams and internal departments while supporting Group Purchasing Organization (GPO) and contract needs for several multi-million-dollar accounts. The role manages the overall GPO and contract health of assigned accounts, working with internal teams and business partners to meet service-level agreements and established account metrics. The analyst builds relationships with customers and internal and external partners, communicates account health and progress, resolves account issues, obtains supporting contract documentation from suppliers, and helps customers address eligibility issues. The role requires sound judgment in ambiguous or complex situations and consistent delivery against service-level expectations.

Requirements

At least 2 years of experience providing customer, sales, or contract administration support.
Excellent verbal and written communication skills.
Confidence and professionalism when communicating with internal and external customers.
Strong attention to detail and organizational skills.
Strong problem-solving skills, including analyzing information, identifying root causes, and using available resources to resolve complex or escalated issues in a timely manner.
Ability to adapt quickly to changing priorities and business needs.
Ability to prioritize, multitask, and balance the needs of internal and external customers.
Intermediate to advanced Microsoft Excel proficiency, including pivot tables, formulas, and analysis of large datasets.
Ability to understand both the big picture and supporting details.

Nice To Haves

Ability to foster effective working relationships within and across organizational teams.
Ability to work independently with minimal supervision.
Results-oriented mindset.
Group Purchasing Organization (GPO) and/or contract knowledge.
Salesforce experience.
Experience interacting with executive-level stakeholders.

Responsibilities

Drive processes with internal teams to manage the overall health of assigned accounts in accordance with service-level agreements and metrics for rostering, margin opportunities, and contract connections.
Serve as a consultative partner and single point of contact for day-to-day contract activities across several large, multi-million-dollar accounts.
Build and maintain relationships with Account Managers, customers, Group Purchasing Organizations, Contract Administration, suppliers, and other business partners.
Proactively communicate account health and progress related to GPO and contract connections, margin opportunities, and customer projects to Account Managers and customers.
Resolve account issues by assessing them, researching available resources, and applying appropriate solutions in a timely manner.
Make sound decisions when dealing with ambiguity, complexity, and incomplete information.
Obtain supporting contract documentation from suppliers through ongoing correspondence.
Assist customers with resolving eligibility issues.
Consistently meet or exceed service-level expectations.