AC Strategic Account Customer Analyst

McKesson•Richmond, FL

4d•$57,500 - $95,800

About The Position

The AC Strategic Account Customer Analyst serves as a single point of contact for sales teams and internal departments, supporting Group Purchasing Organization (GPO) and contract needs for several multi-million-dollar accounts. The role manages the overall GPO and contract health of assigned accounts, partnering with internal teams, customers, suppliers, and other stakeholders to meet service-level expectations and established performance metrics. The analyst monitors account health, supports contract connections and margin opportunities, resolves customer issues, obtains contract documentation from suppliers, and helps customers address eligibility issues. The role requires sound judgment in complex or ambiguous situations and the ability to balance the needs of internal and external customers while priorities change.

Requirements

Excellent verbal and written communication skills.
Confidence and professionalism when communicating with internal and external customers.
Strong attention to detail and organizational skills.
Strong problem-solving skills, including analyzing information, identifying root causes, and using available resources to resolve complex or escalated issues in a timely manner.
Ability to adapt quickly to changing priorities and business needs.
Ability to prioritize, multitask, and balance the needs of internal and external customers.
Intermediate to advanced proficiency in Microsoft Excel, including pivot tables, formulas, and analysis of large datasets.
Ability to understand both the big picture and supporting details.
At least 2 years of experience providing customer, sales, or contract administration support.

Nice To Haves

Ability to foster effective working relationships within and across organizational teams.
Ability to work independently with minimal supervision.
Results-oriented mindset.
Group Purchasing Organization (GPO) and/or contract knowledge.
Salesforce experience.
Experience interacting with executive-level stakeholders.

Responsibilities

Drive processes with internal teams to manage the overall health of assigned accounts in line with service-level agreements and metrics for rostering, margin opportunities, and contract connections.
Serve as a consultative partner and single point of contact for day-to-day contract activities across several large, multi-million-dollar accounts.
Build and maintain relationships with Account Managers, customers, Group Purchasing Organizations, Contract Administration, suppliers, and other business partners.
Communicate account health to Account Managers and customers, including progress on GPO and contract connections, margin opportunities, and customer projects.
Assess account issues, research available resources, and provide timely, high-quality resolutions.
Make sound decisions in situations involving ambiguity, complexity, and incomplete information.
Obtain supporting contract documentation from suppliers through ongoing correspondence.
Assist customers in resolving eligibility issues.
Consistently meet or exceed service-level expectations.