ABX Customer Support & Business Development Specialist

ABX Air, Inc. • Wilmington, OH

8d

About The Position

The ABX Customer Support & Business Development Specialist assists with customer support, billing, flight schedule changes, monthly reporting, and ad hoc charter quotes. The role also coordinates with third-party vendors and internal departments to support flight operations, including ground handling services, permits, overflights, and schedule changes. Additional duties include supporting UPS Peak badging, security training documentation, and badge tracking, along with other duties as assigned. No supervisory responsibilities are specified.

Requirements

• High school diploma or GED.
• 3–5 years of aviation experience.
• 2 years of experience in a flight or regulatory environment.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Fluency with Outlook, Teams, and Microsoft 365.
• Experience with DocuSign and Adobe Acrobat.
• Ability to work as a self-starter and adapt to a fast-paced environment.
• Excellent communication skills.
• High degree of accuracy and attention to detail.
• Ability to interpret flight schedules.
• Knowledge of airport identifiers.

Nice To Haves

• College degree.
• Experience with Citrix, Ops ++, and Netline.
• Experience obtaining flight permits and slots.

Responsibilities

• Assist with monthly reporting.
• Assist with customer support and billing.
• Assist with flight schedule changes.
• Contact third-party vendors to arrange ad hoc ground handling services.
• Coordinate across departments on flight operations, permits, overflights, and schedule changes.
• Assist with UPS Peak badging, security training documentation, and badge tracking.
• Assist with ad hoc charter quotes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED