Abdominal Transplant Account Manager - Miami

CareDx • Miami, FL

3d • Remote

About The Position

The Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, primarily supporting abdominal transplant programs and community nephrology accounts. The TAM collaborates with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role calls for a patient-centric, collaborative, and agile professional with strategic account management and sales experience, strong communication skills, and clinical aptitude. The TAM reports to the Regional Director.

The position develops account-specific strategies to expand adoption, market share, and CareDx’s footprint, while meeting commercial goals and sales targets. It requires understanding customer needs, clinical and technical concepts, relevant studies, and the healthcare market; building relationships with customer stakeholders; managing customer issues and expectations; and using pipeline, performance, and customer data to inform plans and decisions. The TAM partners with internal commercial, marketing, customer experience, medical affairs, market access, and operations teams to create solutions for customer needs.

The role is remote within the United States and requires travel of up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences. The employee must be in the field and customer-facing at least four days per week. The anticipated base salary range is $230,000–$260,000 USD, plus incentive variable compensation. The role may also be eligible for discretionary bonuses or incentives and restricted stock units.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling to hospitals, hospital or health systems, and/or enterprise-level accounts, and navigating multiple stakeholder levels and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and be customer-facing at least four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.

Nice To Haves

• Advanced degree, such as an MBA.
• Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory settings.
• Deep clinical knowledge of abdominal transplant.

Responsibilities

• Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions.
• Identify opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, and services.
• Develop and execute strategic plans to drive business growth and achieve sales targets.
• Create and implement long-term account-specific strategies and tactics to drive adoption, gain market share, expand CareDx’s footprint, and achieve commercial goals.
• Understand the therapeutic area, scientific concepts, testing platforms, mechanisms, processes, and relevant clinical studies.
• Identify customer stakeholders and influencers, build relationships and partnerships, and solicit feedback on customer needs, products, and features.
• Resolve customer issues promptly and efficiently, manage expectations, and support customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies, tracking progress toward account- and regional-level objectives.
• Prepare performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other key performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually for eligible full-time employees who donate an organ or bone marrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior