A/V Support Specialist

Knighted Ventures • Dallas, TX

19h • $22 - $27 • Onsite

About The Position

Knighted is seeking an experienced, hands-on, solutions-driven A/V Support Specialist to provide IT and audiovisual support in its Dallas, Texas office. The role independently troubleshoots and resolves a broad range of technical issues, supports the health of the organization’s technology infrastructure, and uses FreshService to manage support requests and collaborate across departments. Most work involves hands-on IT support, with additional live-event and AV/production support. The role may eventually join an on-call rotation for the organization’s 24-hour operations, based on event and livestreaming needs. Occasional travel to other office locations is required, and training will be provided to meet Knighted’s standards.

This is a full-time, in-office position. The stated pay range is $22–$27 per hour. The main organization supported is Knighted LLC, with work also extending to affiliated teams and operations.

Requirements

• Be at least 21 years old, hold a valid driver’s license, and be able to travel occasionally to affiliated locations throughout Texas as business needs require.
• Have at least 1 year of hands-on professional IT support experience, or relevant education or certification, with a solid foundation in hardware, software, devices, and basic network troubleshooting.
• Have a basic understanding of AV/audio concepts such as signal flow, inputs and outputs, XLR connections, displays, and live troubleshooting, or a strong interest in developing AV and live-production skills.
• Have good knowledge of Google Workspace, SaaS/cloud-based environments, and IT ticketing or service-management platforms.
• Have experience supporting varied operating systems and devices, including Windows, macOS, iPadOS, ChromeOS, Android, and basic Linux environments.
• Have foundational knowledge of networking, Wi-Fi/LAN connectivity, and general network support.
• Demonstrate excellent communication and interpersonal skills, including the ability to clearly explain technical issues to technical and non-technical team members.
• Be collaborative, adaptable, eager to learn, team-oriented, receptive to feedback, and committed to developing technical skills.
• Demonstrate a positive attitude toward job responsibilities and business objectives.
• Communicate professionally and effectively face-to-face, by email, phone, and instant messaging.
• Be comfortable working in a 24/7 operating environment and participating in an on-call rotation, including occasional evening, holiday, or weekend event support as needed.

Nice To Haves

• An associate’s degree, relevant industry certification such as CompTIA A+, Network+, Security+, or Cloud+, or an equivalent combination of education and hands-on experience.
• Experience with a POS system such as Toast or technology associated with the hospitality or service industry.
• Poker knowledge or a casino/live-event background.

Responsibilities

• Provide timely first-level support and resolve hardware, software, networking, and mobile issues; escalate issues when appropriate.
• Deploy and repair hardware and install software for assigned locations.
• Perform preventative maintenance on IT equipment.
• Troubleshoot LAN, Wi-Fi, connectivity, and basic network infrastructure issues.
• Support configuration, maintenance, and troubleshooting of business and hospitality technology platforms, including Toast, Google Workspace, and other operational systems.
• Provide AV and live-event support, including basic audio setup, live troubleshooting, operating lighting presets, and managing in-house displays.
• Assist with live-stream and production operations as backup support for broadcasts, events, and other club programming.
• Participate in an on-call support rotation and respond remotely or on-site to after-hours technical needs.
• Travel to business locations for on-site support and maintenance, and provide remote support.
• Support account management for technical systems.
• Support configuration and maintenance of hospitality and restaurant operations platforms in coordination with senior team members.
• Manage assets, including inventory, audits, tracking, administration, and reporting, and automate asset management processes as needed.
• Assist with recommending technical solutions that meet design and functional needs.
• Assist with updating and authoring IT documentation.
• Perform other assigned duties and technology-related projects.

Benefits

• PTO and paid sick leave after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions.
• 401(k) with company matching.
• Employee assistance and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed