911 Systems Trainer

Tyto Athene, LLC•Hagåtña, GU

5d•$70,000 - $85,000•Hybrid

About The Position

Quantum Sky is searching for a 911 Systems Trainer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage project teams and budgets to deliver the system on time and within scope.

Requirements

Bachelor’s degree, or equivalent work experience
Minimum of 10 years of experience in public speaking role
Minimum of 5 years’ experience in a 9-1-1 or public safety setting is highly desirable.
MS Office, predominately Project, Word and Excel
911 Call Handling Platforms
911 CAD Platforms
911 Telephony
Strong public speaking, technical writing for policy drafts, and calm decision-making in high-stress situations
Excellent presentation, facilitation, and communication skills.
Ability to explain technical concepts and business processes in a clear and practical manner.
Strong customer relationship and stakeholder management skills.
Ability to adapt delivery style to technical and non-technical audiences.
Strong organizational and project coordination skills.
Minimum Secret eligibility

Responsibilities

Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
Work closely with cross-functional teams to support project related tasks.
Stay current with industry trends, best practices, and new technologies.
Evaluating and assessing the programs’ strengths and weaknesses.
Design, update, and implement training materials, lesson plans.
Support organizational change and user adoption efforts during implementations, upgrades, and major process changes.
Collaborate with 911 system providers.
Lead engaging in-person or virtual classroom sessions for new software rollouts and regular updates.
Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations.
Assist learners during go-live phases and troubleshoot basic operational issues.
Gather participant feedback and training metrics to continuously improve the customer learning experience.
Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required.
Be able to transport up to 70 lbs. of equipment.