911 Dispatcher

Franklin County•Union, MO

5h•$0 - $27•Onsite

About The Position

The Mission of Franklin County Communications/911 is to contribute to the safety and quality of life of our community by linking our citizens and public safety agencies with efficient, reliable, responsive, and professional communication services. We take pride in dedicating ourselves to professionalism and public service. We are committed to serving the citizens, patrons, and emergency responders of Franklin County with the highest standards to protect life, property, and the environment.

Requirements

High School Diploma or GED equivalent; completion of Communications basic training; annual continuing education and maintain certifications.
Must possess current Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications, as well as CPR certification.
Must also hold Missouri Uniform Law Enforcement System (MULES) certification or obtain all required certifications within one (1) year of appointment.
Knowledge of County and Department policies and procedures.
Knowledge of Multi-agency communications center operations and procedures.
Knowledge of State statutes and procedures governing dispatch and emergency services.
Knowledge of Dispatch and telecommunications equipment operations.
Knowledge of Geographical areas serviced by the Agency.
Skills in Operating a personal computer and standard office equipment.
Skills in Establishing and maintaining effective working relationships.
Skills in Communicating clearly both verbally and in writing.
Skills in Typing quickly and with accuracy.
Skills in Maintaining composure in stressful situations.
Skills in Interacting calmly and professionally with emotionally distraught individuals.

Nice To Haves

Experienced dispatchers encouraged to apply with credit given for previous experience.

Responsibilities

Answers calls for emergencies from the public or first responders (telephone or radio) in a prompt and courteous manner.
Performs a thorough interrogation of calls, extracts vital information necessary and proper to ascertain the nature and location of the emergency.
Determines the proper apparatus and personnel required to service the emergency.
Transmits and receives messages on the radio using the proper and approved terminology.
Records correct and proper times of all personnel and apparatus activities relevant to an emergency.
Maintains knowledge and understanding of the street/location systems as well as call categories and to further has the ability to select the proper street/location and call categories for a given situation quickly and correctly.
Maintains a thorough knowledge and complete understanding of all procedures, both permanent and temporary, as they apply to the activities of the Dispatch Center and the Participating Agencies.
Performs other assigned work as directed by Shift Supervisors and/or Lead Dispatcher.
Maintains knowledge of the operation of all equipment used in the Dispatch Center and independently operates such equipment.
Abides by and adheres to all rules and regulations, policies and procedures of the Dispatch Center and the Participating Agencies.
Performs other duties as assigned.