911 Entry Level Dispatcher

City of Fort Wayne • Fort Wayne, IN

2d • Onsite

About The Position

Are you calm under pressure, detail-oriented, and ready to play a critical role in emergency response-answering 911 calls, coordinating first responders, and helping keep Fort Wayne and Allen County safe? Learn and perform emergency and non-emergency dispatching for police, fire, and EMS. Take 911 calls, evaluate emergencies, and provide critical information to first responders. Operate and maintain communications equipment while documenting all activities accurately.

Requirements

• High school diploma or GED (or equivalent combination of experience and education)
• Must pass keyboarding test (minimum 40 WPM)
• Ability to quickly assess emergency situations and extract key information
• Calm, professional, and detail-oriented with strong communication skills
• Available and flexible to work any assigned shift, holidays, and overtime

Nice To Haves

• Knowledge of law enforcement, fire, and EMS operations
• Proficient in computers, radios, and office equipment
• Ability to read maps and use emergency codes effectively

Responsibilities

• Answer 911 and non-emergency calls for service
• Dispatch Police, Fire, and EMS in Fort Wayne and Allen County
• Collect and report critical information during high-stress situations
• Use NCIC, IDACS, and Spillman databases for warrants, license checks, and officer support
• Communicate clearly and calmly with staff, emergency responders, and the public
• Operate and maintain communications equipment while documenting all activities accurately

Benefits

• Structured classroom and on-the-job training
• Meaningful job that directly impacts community safety
• Opportunities to progress through four levels of dispatcher proficiency
• Join a collaborative, mission-driven team in a critical public safety department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED