Experienced 911 Dispatcher

Delaware, County of•Delaware, OH

1d•Onsite

About The Position

DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department. The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. The individual reports directly to a Tour Commander.

Requirements

High school diploma or GED
Familiarity with computers and basic computer applications
Keyboarding experience
Valid driver’s license and an acceptable driving record
Meet and maintain qualifications for driving on county business at all times, including insurability
Minimum of 1+ years of experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch.

Nice To Haves

CPR/AED certification
APCO PST1 certification
Emergency medical dispatch certifications

Responsibilities

Provides emergency first responder communications link between the public and public safety entities.
Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed.
Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system.
Processes radio communications for public safety responders and maintains detailed records of such traffic.
Assists public safety entities in disaster response and preparedness.
Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County.
Establishes and maintains effective working relationships with emergency response personnel.
Aids management by recommending operational procedures to the supervisor.
Identifies and reports equipment problems and outages to the supervisor.
Supports the Database Technician in the maintenance of the electronic and manual databases.
Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy.
Demonstrates regular and predictable attendance.
Attends various training sessions, video conferences, and workshops.
Hold as confidential all aspects of the job.
Performs typing, word processing, and related computer operations.
Works overtime and outside of typical work schedule/business hours as required.
Any other duties as assigned.