911 Emergency Medical Dispatcher

AmeriPro Health LLC•Louisville, KY

9d•Onsite

About The Position

The Emergency Medical Dispatcher is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate resources, and providing pre-arrival instructions. This role requires strong judgment, calmness under pressure, and the ability to coordinate field units efficiently while maintaining accurate records.

Requirements

Minimum six (6) months experience in customer service or other direct customer contact work required
Minimum six (6) months call center experience in a fast-paced work environment required
Must have or be able to pass the EMD program within 1 – 3 months of hire and maintain certification during employment.
Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
Strong typing skills with data entry experience.
Thorough understanding of emergency procedures, protocols, and guidelines.
Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
Strong active listening and interpersonal communication skills.
Sound judgment, critical thinking, and decision-making abilities.
Adaptability and flexibility to meet operational needs.

Responsibilities

Answer and prioritize emergency and non-emergency calls.
Dispatch crews and monitor their routes and status.
Provide pre-arrival instructions and crisis intervention.
Communicate critical details to ambulance crews.
Operate multi-line phone and radio systems.
Enter call data into the CAD system and maintain records.
Verify and input insurance information accurately.
Work flexible shifts, including nights, weekends, and holidays.

Benefits

Competitive compensation
Personal Time Off starting at 2 weeks and increasing with tenure
Expansive Benefits package to include Medical, Dental, Vision, Short-term Disability, Life, Accident and Critical Illness and Hospital Indemnity
Employer paid Basic Life and AD&D
Employer $600 contribution to HSA with an HDHP
401(k) Employer Match of 50% up to first 6% of eligible compensation
Employee Assistance Programs (EAP)
$5,000 Tuition Reimbursement for Professional Development
Opportunities for career Advancement
Flexible Scheduling Options