911 Diversion Coordinator (Central Region)
About The Position
The 911 Diversion Coordinator serves the central region (Osage, Cole, Miller, Camden, Laclede) and is a full-time, benefit-eligible position. The schedule is Monday - Friday 8:00 am - 4:00 pm. This role is part of the Crisis Services team and focuses on building partnerships with regional Public Safety Answering Points (PSAPs) and supporting dispatch professionals in routing behavioral-health-related calls to appropriate assistance. The coordinator blends outreach, collaboration, and real-time crisis response to connect callers with the right level of care, supporting the mission to Inspire Hope. Promote Wellness. across rural communities. This opportunity is ideal for someone skilled in relationship-building, confident and calm communication, and motivated by work that positively impacts individuals, first responders, and community well-being.
Requirements
- Bachelor’s degree required
- Working knowledge of DSM-V required
- Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
- A valid driver's license and agency established minimum automobile coverage required
Nice To Haves
- Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
- Thrive in collaborative, community-focused work and enjoy building partnerships
- Remain steady, empathetic, and solution-oriented when supporting people in crisis
- Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
- Can balance outreach, training, and clinical phone support with ease
- Are committed to culturally responsive, strengths-based services
- Appreciate the impact of connecting individuals with the right support at the right moment
Responsibilities
- Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
- Build and maintain strong relationships with dispatch centers and law enforcement partners
- Provide training, technical assistance, and ongoing collaboration to dispatch staff
- Deliver person-centered, trauma-informed crisis intervention via phone
- Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
- Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
- Partner with Crisis Line Clinicians and Mobile Crisis Response
- Conduct required follow-up calls with callers and community partners
- Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
- Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
- Ensure strong communication with each caller’s multidisciplinary treatment team
- Remain flexible with scheduling and assist with additional responsibilities as needed
Benefits
- Full-time, benefit eligible position
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
