Coordinator, Diversion Services

EVERYMIND INC•Rockville, MD

3d•$30 - $35•Hybrid

About The Position

EveryMind is hiring a Temporary Coordinator, Diversion Services to join our Homeless and Housing Support Services team. This role is responsible for providing support to the Centralized Intake & Diversion program, including – but not limited to - answering and responding to diversion phone calls, organizing food and supplies, conducting intakes, responding to/forwarding calls from the homeless information line, and taking on a small caseload. The schedule is 19 hours/week to be performed in the Centralized Intake & Diversion Office at 1301 Piccard Drive. Hours are flexible but should cover at least 3 weekdays between the hours of 8:30-5pm. The role is temporary, starting as soon as possible through mid/late August, 2026.

Requirements

Strong Personal Resilience and Mental Health: Given the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.
Bachelor’s degree in social work discipline.
At least one year of experience in providing services to low-income, homeless, psychiatric, substance involved, or co- occurring adults.
Excellent oral and written communication skills.
Must be able to organize and prioritize.
Experience with Microsoft Office platforms, Electronic Health systems and accurate data entry skills.
Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, clients and family members or caretakers, interns, volunteers, paid staff, and community partners.
Ability to express ideas with clarity, confidence and sensitivity.
Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.
The employee must pass a criminal background check.
Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check.
All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to always perform all required duties.
The employee must possess a valid drivers license, reliable vehicle, and auto insurance.

Nice To Haves

Bilingual Spanish preferred.

Responsibilities

When in office, sit near phone and answer all calls.
Listen to voicemails and follow up accordingly.
Conduct in-person intakes as needed; coordinate with Intake Specialist to assign cases.
Organize food and supplies; perform other office-related duties as needed.
Respond to and/or forward voicemails from the Homeless Information Line.
Provide diversion services for a small (10 or less) caseload of clients.
Coordinate with other diversion specialists to ensure coverage during off hours.
Enter data in eICM and List, as needed.
Assist with data collection and quality assurance.
Other duties as assigned.