911 Accuracy Coordinator 2

Intrado Life & Safety, Inc.•Longmont, CO

20h•Onsite

About The Position

Intrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator in Longmont, CO to join our team. This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems.

Requirements

High school diploma or GED required
Minimum two years of experience related to clerical, database entry and customer service required
Proficiency in MS Word, Excel, and Outlook is essential

Nice To Haves

VBA experience is a plus
Attention to detail, timeliness and quality orientation
Demonstrating flexibility when transitioning between diverse tasks across multiple workstreams
Resolving data discrepancies that require a combination of standard investigation and pattern recognition
Conducting application or task training for staff or stakeholders when necessary upon achieving areas of expertise
Balancing a collaborative mindset and being self-directed in managing tasks autonomously

Responsibilities

Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy
Responsible for performing customer data maintenance and troubleshooting support
Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary
Prepare and distribute a variety of data extracts
Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided

Benefits

medical
dental
vision
life and disability coverage
paid time off
a 401(k) retirement plan
paid parental leave
access to a robust library of personal and professional training resources
employee discounts
critical illness
hospital indemnity
access to legal support
pet insurance
identity theft protection
an EAP (Employee Assistance Program) that includes free mental health resources/support