911 Dispatcher

Douglas County • Justice Building - Roseburg, OR

21h • Onsite

About The Position

Douglas County Sheriff's Office is creating a hiring list for a full-time Communications Officer. This position includes an excellent full-family benefit package, OPSRP/PERS retirement, and availability of deferred compensation retirement savings. Onsite (Courthouse complex) childcare is available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only), subject to the center's waitlist. The Douglas County Sheriff’s Office Communications Division dispatches for 8 law agencies and approximately 26 fire/medical agencies within Douglas County, a region spanning 5,134 square miles with a full-time resident population of 113,748. Douglas County Communications answers roughly 231,668 calls a year, with approximately 53,768 being 9-1-1 calls. An employee in this position is responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field. This position works a rotating shift schedule and is eligible for membership with the Douglas County Law Enforcement Association bargaining unit. This position receives emergency and non-emergency calls from the public and relays information to the proper Public Safety Agency, while also providing communications and resource information to the field units of Police, Fire, Ambulance, and others. PLEASE READ THE ATTACHED "Disqualifiers" BEFORE COMPLETING A DOUGLAS COUNTY APPLICATION FORM.

Requirements

• Two years of work-related support experience of a progressively responsible nature (examples of which may include, but not limited to, prior experience in: communications/dispatch, law enforcement, medical, law office, or clerical) or satisfactory equivalent combination of education, experience and training.
• Within one year of employment, must receive tele-communicator and emergency medical dispatch certifications.
• Requires a minimum typing speed of 35 wpm.
• Excellent verbal, written and interpersonal communications skills
• Able to simultaneously perform multiple tasks of listening, talking and entering information
• Must take the Frontline written/video exam and transfer scores to the Douglas County Sheriff’s Office.
• Must pass post-offer job-related psychological, physical evaluation and drug testing for the use of prohibited drugs.

Nice To Haves

• Preference will be given to applicants with dispatch or communications experience.

Responsibilities

• Receives calls and dispatches Police, Fire and Ambulances within a central communication center
• Answers 9-1-1 and non-emergency lines
• Assists callers with medical aid instructions as necessary
• Checks records, warrants and information updates
• Creates and retrieves computer entries
• Answers emergency and non-emergency questions, routes callers to proper resource
• Performs emergency and non-emergency radio communications to field units

Benefits

• excellent full-family benefit package
• OPSRP/PERS retirement
• availability of deferred compensation retirement savings
• Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed