911 Dispatcher

Gallatin County•Bozeman, MT

3d•Onsite

About The Position

A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply. You will learn emergency communications through our fully paid training program, and find a career of a lifetime! Gallatin County 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, and PERS retirement. This position provides support services for community members, Police, Fire, and EMS. Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and documentation functions using Computer Aided Dispatch (CAD). Duties include screening and prioritizing calls; documenting all phone traffic received in computer-aided dispatch system; and performing a variety of other duties as assigned, or as needed in response to emergency situations. The position reports to a 911 shift supervisor and does not supervise other county personnel.

Requirements

Ability to speak English clearly
Ability to verbally communicate at a rapid speech rate under stressful, confused and/or hectic circumstances
Ability to record names and numbers rapidly and accurately
Ability to quickly recall details and essential information
Ability to consistently think clearly and respond quickly in a wide variety of emergency situations
Ability to relay information to first responders
Ability to work with multiple computer monitors simultaneously
Ability to work as a team member
Ability to establish and maintain good working relationships
Possess a valid driver’s license issued by the state of Montana or obtain a Montana driver’s license within the 1st 6-months of employment
Be insurable under the County’s liability policies
Pass a full background investigation
Pass a psychological evaluation
Complete a successful drug screening

Nice To Haves

Complete dispatch training at the Law Enforcement Academy
Complete additional training courses in domestic violence, emergency medical dispatch and radio operation
Extensive on-the-job training
NAED Emergency Medical and Fire Dispatch certification (training will be provided upon completion of call-taker training)

Responsibilities

Screening and prioritizing calls
Documenting all phone traffic received in computer-aided dispatch system
Performing a variety of other duties as assigned, or as needed in response to emergency situations
Learning emergency and non-emergency call-taking
Learning radio dispatching
Learning documentation functions using Computer Aided Dispatch (CAD)