911 Dispatcher II

Pima County • Tucson, AZ

1d • Onsite

About The Position

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems. This classification is the mid-level dispatcher in the Sheriff’s Department.

Requirements

• Currently a 911 Dispatcher I with a minimum of five (5) years with the Pima County Sheriff’s Department in a 911 Dispatcher position
• Successful completion of the Communications Center Trainer’s Workshop (CCTW)
• Valid driver license is required at time of application
• Valid AZ driver license is required at time of appointment
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures
• All positions in this classification require attaining and maintaining access certifications by the Sheriff’s Department, state and federal agencies for criminal history databases and associated communications systems
• Must be 18 years of age at the time of appointment
• Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment
• All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems
• Ability to sit and/or stand for long periods of time
• Ability to type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data
• Ability to remain calm, think clearly, quickly assess, and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations
• Ability to hear and understand speech and radio transmissions
• Ability to communicate clearly in the English language by voice, in-person and via a police radio and/or phone and by other communication systems

Nice To Haves

• Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff’s Department

Responsibilities

• Monitors emergency and general-support radio talk groups
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems
• Determines priorities of all calls and dispatches required units and/or agencies
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment
• Maintains status and location control of all public safety personnel involved in department activities
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
• May assist in training for other positions using or serviced by CAD and/or the Communications Section
• Creates and maintains manual and automated logs, and other records of public safety communications activities
• May be required to perform duties that of a Communications Center Trainer (CCT)

Benefits

• competitive salaries
• generous health insurance coverage
• retirement plans
• flexible work schedules
• generous family leave policy
• wellness programs
• opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• County-wide employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed