911 Dispatcher I

Pima County • Tucson, AZ

1d • Onsite

About The Position

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is the entry-level dispatcher in the Sheriff’s Department.

Requirements

• High School Diploma or General Education Development (GED) certificate
• Valid driver license is required at time of application
• Valid AZ driver license is required at time of appointment
• Must be 18 years of age at the time of appointment
• Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment
• All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems

Nice To Haves

• Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff’s Department

Responsibilities

• Monitors emergency and general-support radio talk groups
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems
• Determines priorities of all calls and dispatches required units and/or agencies
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment
• Maintains status and location control of all public safety personnel involved in department activities
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
• May assist in training for other positions using or serviced by CAD and/or the Communications Section
• Creates and maintains manual and automated logs, and other records of public safety communications activities

Benefits

• The County requires pre-employment background checks.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
• This position will require a post-job offer physical and/or drug screen.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED