911 Dispatcher

Douglas County, CO • Castle Rock, CO

1d • Onsite

About The Position

Douglas Regional 9-1-1, the largest Public Safety Answering Point in Douglas County, is accepting applications for the position of Emergency 911 Dispatcher. Dispatchers serve as the vital link between the public and emergency services, answering both emergency and non-emergency calls, and dispatching appropriate law enforcement, fire, and emergency medical services. This position supports public safety operations for both Douglas and Elbert Counties. Recognized as first responders under Colorado law, dispatchers at Douglas Regional 9-1-1 are critical to safeguarding lives and property. The role calls for confident, dependable individuals who take initiative and make rapid, well-reasoned decisions in demanding, high-pressure situations. Success in this position requires composure, adaptability, and unwavering resilience under stress.

Requirements

• High school diploma or GED
• Ability to work nights, weekends, and holidays in a closed, secure environment
• Ability to work on-call and mandatory overtime as required
• Ability to pass qualifying physical exams, polygraph, psychological, and background investigation
• Apply common-sense understanding to carry out detailed and complex procedures according to standard operating procedures
• Ability to remain calm and effectively communicate under pressure and unusual circumstances
• Ability to multitask and demonstrate strong attention to detail consistently
• Ability to utilize a headset for phones/radio and hear in a busy communications center
• Type accurately at a minimum of 40+ words per minute
• Proficiency with personal computers and Windows-based applications
• Obtain and maintain required certifications: CCIC/NCIC, NENA Core Competencies, CPR, and EMD
• Possession of a valid Colorado driver’s license

Nice To Haves

• Calm under pressure
• Quick-thinking
• Driven to serve with compassion
• Able to thrive in fast-paced, detail-oriented environments
• Clear, calm, and confident communicators under stress
• Tech-savvy multitaskers skilled in managing multiple systems
• Compassionate, resilient team players with integrity
• Self-starters who work independently under pressure with minimal guidance

Responsibilities

• Receive, evaluate, and process emergency and non-emergency calls for service across Douglas and Elbert Counties
• Dispatch law enforcement, fire, and EMS units in accordance with established protocols
• Provide Emergency Medical Dispatch (EMD) instructions, including CPR and other lifesaving guidance
• Monitor unit status, ensure responder safety, and maintain situational awareness of incidents
• Operate Computer-Aided Dispatch (CAD), radio, and multiple technology systems simultaneously
• Accurately document call information and maintain detailed records
• Provide emergency communications on scene of critical incidents using the agency’s Incident Dispatch Vehicle (IDV)
• Perform other related duties as assigned

Benefits

• Medical, dental, and vision coverage
• 401(a) mandatory 8% contribution with Douglas County matching 8%
• Douglas County matches 457 Deferred Compensation contributions dollar-for-dollar up to 3% of annual salary
• Basic Life Insurance and AD&D, Long-Term Disability, and Employee Assistance Plan
• Supplemental Life Insurance, Long-Term Disability buy-up, Accident Insurance, and Critical Illness Insurance
• Wellness Program – Peer Support, Chaplain Services, Medical Services (psychological, acupuncture, massage therapy, chiropractic, hormonal therapy, physical therapy), financial resources, and estate planning
• Public Service Loan Forgiveness opportunities (for those who qualify)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees