911 Dispatcher

City of Collinsville•Collinsville, IL

13h•Onsite

About The Position

The City of Collinsville's Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Telecommunicator. This position entails emergency and non-emergency radio communications, dispatch services, telephone contact, Computer Aided Dispatch (CAD) services, and tracking calls and unit status for the Collinsville Police and Collinsville Fire/EMS. This posting is to establish a pool of candidates for potential future hiring.

Requirements

Must be 18 years of age
Have a High School diploma, GED or equivalent
A valid driver's license with satisfactory driving record
Ability to operate and monitor radio and CAD systems under stressful and demanding emergency situations while maintaining a calm demeanor, professional attitude, and a mature disposition.
Ability to rapidly gather information and accurately enter it into the CAD system.
Knowledge of the physical layout of streets and buildings within our coverage area.
Computer skills and accurate typing skills.
Effective communication with people by giving information, directions, and instructions via telephone and radio.
Sound reasoning, strong problem-solving skills, and ability to react quickly in critical situations.
Using highly technical equipment, develop the ability to dispatch resources in accordance with the department's policies and procedures.
Ability to work in a high stress environment.
Undergo a periodic audit/review of information queries.
Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.
Full-time telecommunicator currently employed with a law enforcement agency for at least one year.
A telecommunicator previously employed with a law enforcement agency full-time for at least one year (separated from that agency under good standing for no longer than the past 6 months).
80-hour Telecommunicator Certification (or equivalent waiver if out of state). The waiver must be obtained within the field training process.
911 Certification
EMD Certification (current or must obtain during field training)
LEADS Full Access Certification (out of state applicants must obtain the certification during the field training process).

Nice To Haves

Dedication to thorough customer service.
Preference may be given to applicants who qualify for the Lateral Telecommunicator Hiring Program.

Responsibilities

Gather information, receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multiple channels of radio equipment as prescribed by policy and procedures.
Using highly technical equipment, dispatch resources in accordance with the department's policies and procedures.
Monitor mutual aid radio channels and computer-based communication.
Correctly determine departmental resources for varying Police/Fire/EMS emergency and non-emergency situations.
Prioritize actions during multiple response scenarios requiring division of attention and listening.
Document each action and response from both emergency and non-emergency request for service utilizing the CAD system as well as required logs and forms.
Monitor direct alarms into the Communications Center, third party notification, and dispatch appropriate personnel.
Complete special assignments, projects, tasks, and other administrative assignments as required.
Perform other duties as assigned and required.
May require unrestricted mandatory overtime.
24-hour operating hours require shift work, including nights, weekends, holidays, and overtime coverage.

Benefits

Clothing allowance
Anticipated OT
Holiday pay
Shift differential for night shift additional $.60 per hour
Longevity pay increases
Uniforms provided
Vacation, sick time, personal leave, comp time
Holiday pay
Educational bonuses
Tuition reimbursement
IMRF retirement
Employee medical/dental/vision paid 100%
City-funded retiree insurance stipend covering 66.7% ($517.15/month) of the cost of single coverage
Healthy Minds Program providing paid mental health wellness services, offering one paid day off work after 4 mental health sessions per year