911 Dispatch - Telecommunicator
About The Position
The Chippewa County Communication Center operates 24 hours a day, 7 days a week. Telecommunicators assist the public by dispatching Police, Fire, or Emergency Medical Services, providing responsive, courteous, and efficient service to County residents and the general public. This role involves working 12-hour shifts (day or night), which include weekends, holidays, overtime, and emergency call-ins. Open positions may be assigned to either shift based on staffing needs, with assignments and preferences managed through a seniority-based process. Candidates must be willing and able to work either days or nights, as well as weekends and holidays.
Requirements
- High School diploma or G.E.D. equivalent required.
- A valid driver’s license required.
- Successfully pass an extensive background investigation.
- Successfully pass a pre-employment physical exam and audiogram.
- Successfully pass a drug screen.
Nice To Haves
- Previous emergency services dispatch experience preferred.
- 911 training preferred.
- CPR Certification preferred.
- Emergency Medical Dispatch Certification preferred.
- Time System Certification required within one (1) year of hire.
- Previous experience working in a 24/7 environment preferred.
Responsibilities
- Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines.
- Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.
- Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services.
- Assess the need and urgency of requests and situations.
- Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.
- Provide court testimony as required.
- Assist in coordination of multiple events and emergency responses using all available information, accomplishing work in a composed and competent manner while working under stress.
- Maintain a log of all transmissions for the Sheriff’s Department.
- Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
- Effectively communicate and gather information from citizens.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
