Entry Level 911 Communications Officer

City of Newberg Oregon • Newberg, OR

6d • Onsite

About The Position

The City of Newberg has a vacancy for a 911 Dispatch Officer. This position operates communications equipment to receive and process incoming emergency 9-1-1 and non-emergency calls for assistance. The role involves dispatching duties and maintaining accurate records of communications received and transmitted for police, fire, and emergency medical response, as well as other agencies. This is often a high-intensity and fast-moving work environment.

Requirements

• High school graduate or equivalent.
• Ability to pass a pre-employment drug screen, an extensive background check and the ability to obtain Oregon State Police CJIS clearance.
• Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification.
• Ability to work rotating shifts, and normal shifts that may be extended, work weekends, holidays, and work overtime as assigned; dependable and predictable employment is required.
• Possess a commitment to comply with confidentiality requirements and agency policies.
• Current knowledge of, or the ability to study and maintain familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations and landmarks within jurisdictions of Dundee, Newberg, Hubbard, Donald, Aurora, and the Ambulance Service District.
• Basic to intermediate level of computer knowledge and experience.
• High level skills in listening and communication; speaking clearly and distinctly in an appropriate tone of voice.
• Skill in the operation of the tools and equipment listed below.
• Documented ability of net typing speed of at least 45 words per minute.
• Ability to make independent decisions and exercise sound judgment consistent with appropriate policies, procedures, and techniques applicable to handling emergency situations.
• Ability to communicate effectively verbally with a diverse range of contacts.
• Ability to follow and give verbal and written instructions.
• Ability to remain alert throughout an assigned shift, under varying levels of multiple simultaneous tasking and urgency.
• Ability to be flexible and highly adaptable to change.
• Ability to remain calm, deal with constant interruptions, and handle stressful situations; politically astute.
• Ability to simultaneously answer telephone calls and dispatch emergency services units as well as listen to radio traffic.
• Ability to maintain professionalism at all times, establish and maintain positive and cooperative working relationships with City staff and others contacted in the performance of duties.
• Sit at a desk for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail.
• Must meet all physical standards as set forth by the State of Oregon DPSST to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform duties of the position for long periods of time.

Nice To Haves

• Bi-lingual ability in English and Spanish preferred and is incentivized.
• Experience in a multi-task, public service, and/or customer service environment preferred.

Responsibilities

• Operates radio and multi-line phone telephone control consoles receiving both emergency and non-emergency calls for police, fire and medical emergency assistance and other public requests for help.
• Effectively route other calls for service to other appropriate agencies.
• Dispatches medical calls in accordance with APCO procedures and gives pre-arrival instructions to callers awaiting arrival of responding units.
• Questions callers with professionalism and control to determine the nature of the problem being reported and gather required information.
• Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants and stolen vehicles information; enter and record information via computer terminal; maintain status of equipment to maintain control and record the activity of the dispatched units.
• Dispatches calls to appropriate units or departments; maintain information on units’ activities.
• Maintains contact with emergency apparatus and personnel using two-way radio, telephone, mobile dispatch terminals and computer aided dispatch system (CAD).
• Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on-duty officer of any concerns.
• Performs other duties as assigned by the Communications Manager and Police Chief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED