911 Communications Officer - Part Time

Dodge County•Juneau, WI

1d•Onsite

About The Position

This is a part-time, non-exempt position responsible for receiving emergency calls for service, determining the nature and location of emergencies, and dispatching appropriate units. The role involves using a computer-aided dispatch system, public safety radios, and other communication equipment to maintain contact with units, monitor activities, and disseminate information from national, state, and local law enforcement computer networks. The officer will also provide basic life support and scene safety instructions, answer non-emergency calls, and maintain accurate records. Additionally, the position may involve assisting with training, providing backup to other staff, and testifying in court.

Requirements

Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes.
Knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
Ability to learn other agencies working in conjunction with 911 system.
Knowledge of County Paging system for Fire/EMS services and resources.
Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures, written instructions, general correspondence, and Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of computer software including word processing, spreadsheet and database applications.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain confidentiality and professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.
Ability to work the allocated hours of the position and respond after hours as needed.
Ability to testify in court as a credible and trustworthy witness.

Nice To Haves

Using a computer-aided dispatch system
Providing Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED)
Providing scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
Interpreting messages, analyzing distances and time periods, and communicate the same to others.
Assisting with training, direction, coordination, and evaluation of the activities of trainees.
Providing needed backup to other staff members during periods of absence and during peak workloads as directed.

Responsibilities

Receive emergency calls for service from the public requesting law enforcement, fire, emergency medical, or other services.
Determine the nature and location of emergencies and dispatch necessary emergency units.
Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
Maintain contact with all units on duty and track their status and location.
Monitor activities of office staff and other emergency service providers, taking appropriate action.
Inquire, enter, update, interpret, verify, receive, and disseminate information from National, State, and local law enforcement computer networks.
Operate public safety communications systems, radio dispatch consoles, and associated equipment.
Maintain contact with callers when required.
Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
Provide scene safety instructions to callers in high-risk situations.
Answer non-emergency calls for assistance.
Create and maintain accurate records and transactions in the RMS.
Interpret messages, analyze distances and time periods, and communicate this information.
Assist with training, direction, coordination, and evaluation of trainees.
Provide backup to other staff members during absences and peak workloads.
Testify in court as a credible and trustworthy witness.