Emergency Communications (911) Manager

City of Danville • Va 24541, VA

4d • Onsite

About The Position

Oversee the operation and management of the 911 Emergency Communications Center; administer policies and procedures; hire, train, develop, mentor, discipline, schedule, and maintain adequate staffing; prepare budgets; serve as liaison to vendors and other agencies; maintain and monitor equipment, supplies, technical software, programs and dispatch protocols. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Supervises day to day operations by dealing with scheduling issues; resolving issues regarding calls, records and dispatching; answering the phones; reviewing and recording calls; ensuring quality assurance; submission of reports; writing and managing grants; attending court and meetings; providing dispatching support as needed; and acting as a liaison with the 911 user group and other agencies. Manages and supervises personnel by hiring, developing, mentoring, and coordinating training; maintaining discipline; reviewing and evaluating performance; and ensuring compliance with FLSA. Coordinates with vendors with regard to equipment and software maintenance; evaluating new technology; researching updates for existing and new equipment; reviewing protocols; planning and evaluation for peak performance and improved service delivery. Fills the role of Telecommunicator as needed; Meets and coordinates with agencies in the 911 user group and provides emergency management support. Monitors budget and approves expenditures. Assists with budget preparations; forecasting future budget needs and methods to comply with FCC and other requirements. Attends meetings and training sessions. Performs additional duties to support operational requirements as assigned.

Requirements

• Associate’s Degree, with knowledge of a specific administrative, business or technical nature
• Over seven years up to and including nine years of experience
• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above
• Valid driver’s license and acceptable driving record according to City criteria
• Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, 800, EPD, EMD, and EFD within a probationary period
• Advanced knowledge of the subject matter
• Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others
• Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses
• Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech
• Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement
• Decisions regarding interpretation of policies may be made
• Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions
• Elements of persuasion may be necessary to gain cooperation and acceptance of ideas
• This job title normally performs the job by following established standard operating procedures and/or policies
• There is a choice of the appropriate procedure or policy to apply to duties
• Performance reviewed periodically
• Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide
• Independent judgment and decision-making abilities are necessary to apply technical skills effectively
• Final approval of at least one division/departmental budget
• Is authorized to approve fiscal/budgeted expenditures up to the amount that requires the approval of Senior Management
• Manages, monitors and directs work performance by directing subordinate supervisors, makes final decisions on hiring, discipline performance evaluation, setting program/work objectives and realigns work and staffing as needed

Responsibilities

• Oversee the operation and management of the 911 Emergency Communications Center
• Administer policies and procedures
• Hire, train, develop, mentor, discipline, schedule, and maintain adequate staffing
• Prepare budgets
• Serve as liaison to vendors and other agencies
• Maintain and monitor equipment, supplies, technical software, programs and dispatch protocols
• Supervise day to day operations by dealing with scheduling issues
• Resolve issues regarding calls, records and dispatching
• Answer the phones
• Review and record calls
• Ensure quality assurance
• Submission of reports
• Write and manage grants
• Attend court and meetings
• Provide dispatching support as needed
• Act as a liaison with the 911 user group and other agencies
• Manage and supervise personnel by hiring, developing, mentoring, and coordinating training
• Maintain discipline
• Review and evaluate performance
• Ensure compliance with FLSA
• Coordinate with vendors with regard to equipment and software maintenance
• Evaluate new technology
• Research updates for existing and new equipment
• Review protocols
• Plan and evaluate for peak performance and improved service delivery
• Fill the role of Telecommunicator as needed
• Meet and coordinate with agencies in the 911 user group
• Provide emergency management support
• Monitor budget and approve expenditures
• Assist with budget preparations
• Forecast future budget needs and methods to comply with FCC and other requirements
• Attend meetings and training sessions
• Perform additional duties to support operational requirements as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree