911 Call Taker (EMD)
CareFlite•Irving, TX
•Onsite
About The Position
CareFlite is seeking highly motivated individuals to join our Communications team as a 911 Call Taker (Communications Specialist). In this role, you will serve as the first point of contact for emergency and non-emergency calls, gathering critical information and ensuring timely, accurate communication to support emergency response efforts. This position offers a pathway for advancement to Dispatcher roles upon demonstrated proficiency.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Strong verbal communication, interpersonal, and active listening skills
- Ability to multitask and remain composed under pressure
- Basic computer proficiency and ability to learn new systems
- Must obtain Emergency Medical Dispatcher (EMD) certification within 3 months of hire
- Must successfully pass required testing (including critical exam and typing requirement: 30 WPM minimum)
- Must pass background check, drug screening, and required pre-employment testing
Nice To Haves
- EMT certification
- Knowledge of medical terminology
- Experience with CAD systems (Logis IDS preferred)
- Familiarity with Priority Dispatch / ProQA
- Familiarity with Vesta 911 phone systems
- Familiarity with ANI/ALI mapping or RapidSOS
- Familiarity with Harris radio systems
- Knowledge of local geography, including healthcare facilities in the service area
Responsibilities
- Answer incoming emergency and non-emergency calls promptly and professionally
- Process 911 calls in accordance with IAED (International Academies of Emergency Dispatch) standards
- Accurately obtain and enter patient and incident information into Computer-Aided Dispatch (CAD) systems
- Support coordination of emergency responses by assisting dispatchers and communicating with field units and partner agencies
- Maintain accurate documentation of all air and ground unit activities
- Provide professional, courteous communication with patients, families, medical personnel, and team members
- Ensure compliance with safety standards, organizational policies, and regulatory requirements
- Demonstrate effective time management in a fast-paced, high-demand environment
- Participate in ongoing training and quality assurance programs
- Perform additional duties as assigned
Benefits
- Opportunity to make a real impact in emergency response and patient care
- Clear career advancement pathway to Dispatcher roles
- Supportive team environment with ongoing training and development
- Mission-driven organization serving communities across North Texas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
