911 Call Taker (EMD)
CareFlite•Irving, TX
•Onsite
About The Position
CareFlite is seeking highly motivated individuals to join our Communications team as a 911 Call Taker (Communications Specialist). In this role, you will serve as the first point of contact for emergency and non-emergency calls, gathering critical information and ensuring timely, accurate communication to support emergency response efforts. This position offers a pathway for advancement to Dispatcher roles upon demonstrated proficiency.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Strong verbal communication, interpersonal, and active listening skills
- Ability to multitask and remain composed under pressure
- Basic computer proficiency and ability to learn new systems
- Must obtain Emergency Medical Dispatcher (EMD) certification within 3 months of hire
- Must successfully pass required testing (including critical exam and typing requirement: 30 WPM minimum)
- Must pass background check, drug screening, and required pre-employment testing
Nice To Haves
- EMT certification
- Knowledge of medical terminology
- Experience with CAD systems (Logis IDS preferred)
- Familiarity with: Priority Dispatch / ProQA Vesta 911 phone systems ANI/ALI mapping or RapidSOS Harris radio systems
- Knowledge of local geography, including healthcare facilities in the service area
Responsibilities
- Answer incoming emergency and non-emergency calls promptly and professionally
- Process 911 calls in accordance with IAED (International Academies of Emergency Dispatch) standards
- Accurately obtain and enter patient and incident information into Computer-Aided Dispatch (CAD) systems
- Support coordination of emergency responses by assisting dispatchers and communicating with field units and partner agencies
- Maintain accurate documentation of all air and ground unit activities
- Provide professional, courteous communication with patients, families, medical personnel, and team members
- Ensure compliance with safety standards, organizational policies, and regulatory requirements
- Demonstrate effective time management in a fast-paced, high-demand environment
- Participate in ongoing training and quality assurance programs
- Perform additional duties as assigned
Benefits
- Opportunity to make a real impact in emergency response and patient care
- Clear career advancement pathway to Dispatcher roles
- Supportive team environment with ongoing training and development
- Mission-driven organization serving communities across North Texas
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
