9-1-1 Systems Administrator

Prince William County Government • Woodbridge, VA

6d • Hybrid

About The Position

The Prince William County Department of Public Safety Communications is seeking a motivated and technically skilled professional to serve as a 9-1-1 Systems Administrator. This role is crucial for supporting the County’s Call Handling Equipment (CHE), voice-related networks, and telephony systems used in the 9-1-1 Center. The administrator will be responsible for the day-to-day administration, maintenance, troubleshooting, and planning for these critical systems, including the voice logging environment and databases related to call routing and processing. The position involves coordinating with vendors, contractors, and carriers, preparing required reporting, and providing planning recommendations to leadership. The successful candidate will collaborate with IT professionals, public safety specialists, County leadership, and vendors to ensure high-availability call delivery and processing. This role also contributes to the development and support of other 9-1-1 and public safety technologies within the County’s mission-critical environment. A key aspect of this role will be managing the transition to a modernized Call Handling Equipment system.

Requirements

• High school diploma or G.E.D.
• 7+ years of experience in telephony, VOIP, call processing, or voice logging system administration; voice engineering; networking; information technology; or public safety communications.
• Meaningful experience in telephony or VoIP administration, networking, system administration, voice engineering, or public safety information technology.
• Strong analytical, planning, and problem-solving skills.
• Calm and professional demeanor under pressure.
• Valid driver’s license.

Nice To Haves

• 3+ years of experience in public safety technology.
• Administration, management, or technical experience with 9-1-1 call handling platforms and i3-compliant systems.
• Experience administering SIP/VoIP telephony systems and the network infrastructure supporting them in a large, mission-critical and/or public safety environment.
• Experience administering and maintaining recording systems.
• Emergency Number Professional (ENP) and/or Project Management Professional (PMP) certification.
• Demonstrated success communicating with executive-level leadership.
• Proven experience leading cross-functional teams in support of information technology projects and systems.
• Bachelor’s degree or higher in information technology, computer science, telecommunications, network engineering, or a closely related field.

Responsibilities

• Day-to-day administration, maintenance, troubleshooting, and planning for the County's 9-1-1 call handling equipment.
• Manage the Center’s voice network and the telephony systems behind it.
• Manage the voice logging environment for telephone recordings.
• Manage several databases related to call routing and processing.
• Coordinate the work of vendors, contractors, and carriers who maintain and support these systems.
• Prepare and support required reporting, including state 9-1-1 reporting, grant progress and reimbursement reporting, and system performance reporting.
• Provide planning recommendations and status updates to departmental and County leadership.
• Collaborate with IT professionals, public safety specialists, County senior leadership, and vendors to ensure high-availability call delivery and call processing.
• Contribute to the development and support of other 9-1-1 and public safety technologies within the County’s mission-critical environment.
• Manage the transition to a modernized Call Handling Equipment system.

Benefits

• Day-one health, vision, and dental insurance
• Generous PTO
• Participation in the Virginia Retirement System (VRS)
• Optional employer-matched 401(a) and 457 plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities
• Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED