3rd Party Collections Specialist (VT, RI & NH)

LCS Financial Services Corporation

6d • $18 - $22 • Remote

About The Position

LCS Financial Services Corporation is seeking experienced, motivated Collections Specialists to work remotely. The role supports the company’s recovery goals by managing collection accounts, negotiating payment arrangements and settlements, and maintaining professional customer interactions while complying with applicable laws and company policies. Specialists work independently in a performance-driven environment while staying in communication with management and teammates. Applicants must reside and work in an LCS-approved state and have a professional, distraction-minimized remote workspace and reliable internet connectivity.

Requirements

• At least 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Nice To Haves

• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Experience negotiating settlements and payment arrangements.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers’ individual financial circumstances.
• Use skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Comply with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Benefits

• Commission and additional earning potential tied to performance.
• Medical, dental, and vision insurance, effective the first of the month following 30 days of employment.
• Life insurance and disability coverage.
• 401(k) retirement plan.
• Paid holidays.
• Discretionary Time Off (DTO), subject to company policy.
• Team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED