3PL Manager

Skylight

4d • $120,000 - $150,000

About The Position

Skylight is a technology startup building products and services to improve family life. The 3PL Manager owns relationships with the company’s third-party warehouses in the United States and internationally, and is accountable for warehouse performance across retail, direct-to-consumer, and wholesale orders, including accuracy, speed, cost, and inventory reliability. The role leads partner reviews, contract enforcement, new-site launches, inventory transitions, and 3PL requests for proposals.

This is a hands-on position in a small, fast-moving team. The 3PL Manager builds scorecards, reconciliations, and standard operating procedures, and uses operational data to identify and address problems at their root. The role works with Finance, Legal, Accounting, Retail Logistics, Planning, Purchasing, freight forwarders, and customs brokers to manage warehouse operations and international inbound flows.

The position requires a bachelor’s degree in a related field and relevant warehouse, fulfillment, or supply chain operations experience, including management of 3PL relationships. The anticipated base salary range is $120,000–$150,000 per year. Skylight offers equity, benefits, budgets, autonomy, and paid time off.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 5 years of experience in warehouse, fulfillment, or supply chain operations, including at least 3 years managing 3PL vendor relationships.
• Demonstrated experience managing multi-site 3PL performance using scorecards and business reviews.
• Experience reading and enforcing 3PL agreements, including SLAs, rate cards, liability, shrink, and insurance terms.
• Experience reconciling WMS inventory to an ERP.
• Experience auditing 3PL invoices and recovering overbilling or claims.
• Proficiency as a user of warehouse management systems.
• Advanced analytical skills; Google Sheets is required.
• Clear written communication skills.

Nice To Haves

• SQL skills.
• Experience launching a new 3PL site or exiting an existing one.
• Experience with international 3PLs, cross-border flows, and customs brokers.
• Experience with NetSuite; SuiteQL is a plus.
• Experience running a 3PL RFP and building a total-cost model.
• Experience with retail compliance for Target, Best Buy, Costco, Walmart, or Sam’s Club.
• Experience with e-commerce parcel fulfillment and consumer electronics.
• MBA or MS in Supply Chain Management or a related field.
• Six Sigma certification or similar process improvement qualification.

Responsibilities

• Own day-to-day and strategic relationships with each 3PL partner, including weekly operating reviews, monthly business reviews, and escalation paths.
• Build and manage a 3PL scorecard covering shipping, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink, retailer chargeback-related errors, and costs.
• Enforce partner contracts, including SLAs, KPIs, liability terms, and rate cards; manage amendments and renewals with Finance and Legal.
• Audit monthly 3PL invoices against rate cards and contracts, and manage claims and credits for lost, damaged, or missing inventory and missed SLAs.
• Maintain inventory accuracy between each 3PL’s WMS and NetSuite through cycle counts, location-level reconciliations, and adjustments with Accounting.
• Lead new-site onboarding and site transitions, including cutover plans, inventory transfers, system and EDI integration, SOPs, and go-live readiness.
• Run 3PL RFPs end to end, including scope, bid analysis, site visits, and total-cost modeling.
• Manage the international 3PL network and coordinate with forwarders and customs brokers on inbound flows.
• Manage warehouse value-added services such as relabeling, kitting, sleeving, repack, and rework, including SOPs, pricing, and quality checks.
• Plan capacity and peak periods with partners, including space, labor, forecast sharing, and holiday cutoffs.
• Coordinate with Retail Logistics on retailer requirements such as labels, routing guides, and appointments.
• Coordinate with Planning and Purchasing on inbound receipts, dock appointments, and PO-to-receipt lag.
• Lead continuous improvement across the 3PL network.

Benefits

• Competitive salary and equity package.
• 401(k) matching.
• Wellness, learning, and home-office budgets.
• Medical, dental, and vision plans.
• Tremendous autonomy to set the direction of your work.
• Unlimited PTO.
• Company holidays on the first Friday of every month, excluding November, December, and January.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level